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Configure multitenant storage zones

A multitenant storage zone is a ShareFile storage zones controller feature that enables ShareFile Service Providers to create and manage a single storage zone that is shared by all tenants.

If you are a ShareFile Service Provier with a partner account provisioned by ShareFile, you can host one multitenant standard storage zone on your domain that supports an unlimited number of tenants. Using a multitenant zone enables you to:

Provide each tenant with a unique ShareFile account and leverage all the great ShareFile features, such as custom branding, file retention preferences, and security settings.
Maintain a single storage repository for all of your tenants.
Onboard new customers faster and reduce the cost and management complexity of creating a separate storage zone for each customer account.

Create a partner account

You must have a partner account before you can register a multitenant storage zone.

To create a partner account, you must register with the CSP program and order a stocking SKU with your preferred distributor that entitles you to offer ShareFile as a service.

If you are already registered as a CSP and have ordered the appropriate ShareFile for CSPs stocking SKU a partner account has already been created for you. If you are unable to locate this new partner account, please contact ShareFile Account Services at acctsvcs@sharefile.com.

As you begin to provision customer accounts under your CSP ShareFile offering, we recommend creating a generic service account admin user on your partner account. This admin can manage all of your customer accounts. Ensure that the service account admin has the Manage Tenants permission enabled.

Install and set up a Multi-Tenant storage zone

Create a new multitenant storage zone and associate it with your partner account. For details, see Install storage zones controller and create a storage zone.
Install the storage zone controller in multitenant mode. Be sure to run the following specified command prompt in the Install article mentioned in the preceding step.

msiexec /i StorageCenter\_5.0.1.msi MULTITENANT=1

Note:

In the preceding command, you might need to update the version number (5.0.1 in the example) to match the number of the msi you are trying to install.

Configure the new storage zone and associate it with your partner account

For details, see step 10 in Install storage zones controller and create a storage zone.

Log into your partner account where you want to register the new zone.

Important:

This account must have the following ShareFile permissions: Manage Tenants and Create and Manage Zones.

You can now log in to your partner account and see the new multitenant storage zone. Click the Account settings > Storage zones > Partner-managed tab.

Create tenant accounts for the multitenant zone

To create a tenant account, in your ShareFile partner account, go to Account settings > Advanced Preferences > Tenant Management, then select Add Tenant. For detailed instructions, see Add a tenant.

When you create the tenant account, select the multitenant zone as the storage zone. Any new users provisioned to the tenant account use that zone as the default location for their files.

Previewing Office files and PDFs with an Office Online Server

This functionality is supported with supported Office Online Server environments. Click here for setup information.

This functionality is supported with multitenant zones.

Manage tenants

Within the partner account, there is a Tenant Management dashboard located under Account settings > Advanced Preferences. This centralized dashboard allows you to check the status of all tenants linked to your partner account. The dashboard includes the license consumption, default storage zone, storage consumption, and account status (Paid or Trial) for each tenant.

Note:

The dashboard is only available to users in your partner account that have the Manage Tenants user permission enabled.