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Resource Library
Support Knowledge Base
The Support Knowledge Base provides comprehensive resources to help you find answers to your questions.
Community
Join the conversation with other users and our team to share knowledge and discover answers through collective resources and experiences.
Product Feature Requests
Want to suggest a new feature that you believe will improve our products?
Visit ShareFile Feature Requests and Podio Fearture Requests to submit your ideas!
Get Training
Both new and experienced users can access resources to help you get the most out of our products by visiting ShareFile Training and the Podio Academy.
Events and Webinars
Come talk to us at an upcoming event and check out our webinars covering a range of topics.
Visit ShareFile Events & Webinars and Podio Webinar Recordings to learn more!
Explore our YouTube Channels
Discover a library of 180+ videos featuring product demos, training sessions, and webinars. Check out our YouTube channels to learn more and get the most out of our products.
Blogs
Browse original thought leadership, industry trends and the latest udpates by visiting the ShareFile and Podio blogs.
ShareFile Trust Center
To learn about ShareFile security and compliance information along with other similar information, please visit the ShareFile Trust Center.
ShareFile AI-Assisted Legal
To learn about use policies for ShareFile AI-Assisted products, see ShareFile AI-Assisted Products.
Get Support
How to Chat with Support
Learn how to quickly connect with ShareFile Support for troubleshooting, account settings help, and feature questions. Discover the fastest way to get assistance from our expert support team!
How to contact your Success Engineer
Reach out to your dedicated Success Engineer for personalized guidance and support to help you maximize the value of ShareFile. *User permissions may impact whether this option is seen or not**
Support offerings and coverage
For information about ShareFile support offerings, coverage, resolution and response times, see ShareFile Support Offerings and Coverage.
For information about ShareFile Japanese support offering, see Japanese Support.
Status Pages
To receive automatic updates when an incident is created, updated, or resolved, visit:
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