FAQ - Storage Zone Controller Upgrades
For Users
Q: If users encounter any of the following issues/errors, what can they do to resolve the issue?
- Error: “Item failed to upload.”
- Zone is unavailable
- Document upload failed
- Cannot open document
- Not able to download the document
A: Users must reach out to their administrator to get the issue fixed.
For Admins
Q: How can I verify my storage zone controller version?
A: Login to ShareFile and navigate to Settings > Admin Settings> StorageZones, click on name of StorageZone to see the version.
Note:
To access this screen you must have the user permission: Create and Manage Storage Zone.
Q: What is the procedure to upgrade my storage zones controller?
A: The process to apply the patch is the same as upgrading which is explained in the Product documentation.
Q: From where can I download the latest .msi for the storage zones controller?
A: Download the latest .msi of the SZC from the ShareFile Tool/Apps Dowbloads page.
Q: What to do If I am not able to download the latest .msi from the download page?
A: Contact Support if you need help.
Q: What are the prerequisites to install the latest storage zones controller?
A: Please see the prerequisites before you start installing the latest version of storage zones controller.
Q: I see that my storage zones controller status is “offline”, what should I do to reinstate my SZC?
A: Download the latest version of the SZC from the ShareFile downloads page and upgrade the SZC by following the steps mentioned in the upgrade documentation. After your upgrade is successful, your storage zones controller status will be online.
Q: My SZC doesn’t start after the update? An HTTP error 503 is seen, how do I solve this issue?
A: Please verify if the below error is present in the event viewer.
If yes, the Microsoft monitoring agent service is interfering with the functioning of IIS. To resolve this issue, follow the steps provided in this technical article.
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