Cancel Account

NOTES:

• Cancelling the account requires an Employee user with the request plan changes permission.
• Upon submitting your cancellation request, your account will remain active through your next bill date or the end of your contract term.
• ShareFile accounts are set to auto-renew. To avoid being charged for an unwanted renewal, cancellation must be completed prior to the renewal date.

To cancel your ShareFile account:

1. Navigate to Settings > Account settings > Billing.
2. Select Cancel Account.
3. From the Cancel Account page, scroll down and select Continue Cancellation.
4. Verify you want to cancel by selecting Cancel my Account.