Quarantined Files

When malicious content is identified, ShareFile sends real-time alerts that allow account administrators to evaluate the threat and take immediate action. The email alert provides information about who uploaded the file, the type of malware, and other details. To provide maximum flexibility to the Super User Group, ShareFile provides a Quarantined Files folder where details of all infected files uploaded to ShareFile can be accessed and appropriate action can be taken to reduce risk.

Note: You must be an account administrator and a member of the Super User Group to access the Quarantined Files folder.

To access the Quarantined files folder:

1. Sign in to your ShareFile account.
2. Navigate to Account Settings.
3. Select Security > Quarantined files.

Use the following options to manage quarantined files:

• Restore- will restore the file back to the uploaded folder for users to download; This will still show the warning icon.
• Delete - Deletes the file from the account
• Download - Allows you to download a copy of the file