Product Documentation
ShareFile
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Firewall configuration

March 3, 2025
Contributed by: 
P P

All ShareFile tools use port 443.

Important!

  • The inclusion of *.sharefile.io is required for future ShareFile feature releases and improved functionality. Please update your domain inclusion list by June 30, 2023.

  • If you are not in a managed work environment and do not have access to an IT department, this inclusion listing is likely not going to impact your experience and no action is needed.

  • For users in a managed network environment, please partner with your IT department to configure or update your domain inclusion list if needed.

  • ShareFile support can allow / deny traffic to ShareFile from specified IP addresses. For more information, see Restricting users access from specific IP Ranges or Addresses.

  • It is the responsibility of your IT department to ensure traffic is originating from the IP(s) specified.

Domain inclusion list

Important:

As part of our commitment to enhancing your ShareFile experience, WebDAV service maintenance will end on March 10, 2025, and the service will be fully discontinued on August 11, 2025. For more information, see Alternative options to WebDAV Service.

ShareFile recommends inclusion listing the domains listed when possible.

  • *.sharefile.com
  • *.sf-api.com
  • *.sharefile.eu
  • *.sf-api.eu
  • *.citrixdata.com
  • *.securevdr.com
  • *.sharefileftp.com
  • *.sharefile.io
  • *.pendo.io
  • *.harness.io
  • *.sharefile-webdav.com
  • *.sharefileconnect.com
  • *.sf-event.com
  • *.launchdarkly.com
  • sf-cv.sharefile.com
  • sf-rendering.sharefile.com
  • *.sf-cdn.net
  • sf-cv.sharefile.eu
  • sf-assets.sharefile.com
  • *.novu.co
  • news.sharefile.com

ShareFile FTP information

DNS Server IP
ftp-ap.sharefileftp.com ftp-apse1-1 54.254.202.61
  ftp-apse1-2 13.251.228.140
ftp-br.sharefileftp.com ftp-saeast1-1 52.67.147.208
  ftp-saeast1-2 18.228.76.227
ftp-ec2.sharefileftp.com ftp-useast1-1 54.208.212.106
  ftp-useast1-2 54.174.90.77
  ftp-useast1-3 54.209.86.181
  ftp-useast1-4 52.6.0.127
ftp-eu.sharefileftp.com ftp-euwest1-1 54.194.108.219
  ftp-euwest1-2 34.251.100.86
ftp-eu2.sharefileftp.com ftp-euc1-1 52.28.1.204
  ftp-euc1-2 18.156.24.20
ftp-syd.sharefileftp.com ftp-apse2-1 54.206.19.242
  ftp-apse2-2 3.105.40.156
  ftp-apse2-3 13.238.209.232
ftp-usw.sharefileftp.com ftp-uswest2-1 52.37.175.31
  ftp-uswest2-2 54.69.185.204

NOTE:

  • ShareFile Storagecenter Addresses - A list of IP addresses for our cloud-based storage centers is available from AWS.

ShareFile Email notification IPs

ShareFile email notifications name IP address
*.sf-notifications.com 198.37.153.46 or 198.21.0175 (for trial accounts)
mail@sf-notifications.com 167.89.16.23 167.89.16.232
noreply@sf-notifications.com 167.89.16.230 167.89.16.232
sharefile@sf-notifications.com 167.89.16.23 198.37.153.46 167.89.16.230 167.89.16.232
no-reply@news.sharefile.com  

ShareFile Control Plane IP Ranges

Allow traffic to the listed connections in the US and EU Control Plane from your on-premises environment to communicate with the ShareFile Control Plane.

Example Scenarios:

  • Requests sent to ShareFile from an on-premises storage zone controllers for a health check and data transfers.

  • Users initiating data transfers using ShareFile web, desktop, and mobile tools.

US Control Plane

NOTE:

The latest IP addresses added to this list are identified using bold.

CIDR Notation IP Address Netmask
52.1.177.90/32 52.1.177.90 255.255.255.255
52.3.211.188/32 52.3.211.188 255.255.255.255
52.22.72.157/32 52.22.72.157 255.255.255.255
52.87.3.154/32 52.87.3.154 255.255.255.255
52.200.24.193/32 52.200.24.193 255.255.255.255
52.87.91.51/32 52.87.91.51 255.255.255.255
52.37.219.8/32 52.37.219.8 255.255.255.255
52.37.89.58/32 52.37.89.58 255.255.255.255
52.37.52.41/32 52.37.52.41 255.255.255.255
52.11.136.239/32 52.11.136.239 255.255.255.255
52.37.208.125/32 52.37.208.125 255.255.255.255
52.37.210.167/32 52.37.210.167 255.255.255.255
52.200.24.11/32 52.200.24.11 255.255.255.255
52.37.129.37/32 52.37.129.37 255.255.255.255
52.6.55.146/32 52.6.55.146 255.255.255.255
52.37.243.95/32 52.37.243.95 255.255.255.255
3.94.248.86/32 3.94.248.86 255.255.255.255
3.213.151.108/32 3.213.151.108 255.255.255.255
100.24.163.216/32 100.24.163.216 255.255.255.255
100.25.95.239/32 100.25.95.239 255.255.255.255
3.218.174.246/32 3.218.174.246 255.255.255.255
35.170.240.139/32 35.170.240.139 255.255.255.255
3.217.81.52/32 3.217.81.52 255.255.255.255
3.208.185.30/32 3.208.185.30 255.255.255.255
54.161.218.199/32 54.161.218.199 255.255.255.255
34.202.201.239/32 34.202.201.239 255.255.255.255
54.196.214.245/32 54.196.214.245 255.255.255.255
34.227.203.234/32 34.227.203.234 255.255.255.255
54.166.105.254/32 54.166.105.254 255.255.255.255
54.163.57.146/32 54.163.57.146 255.255.255.255
54.163.57.200/32 54.163.57.200 255.255.255.255
3.225.182.160/32 3.225.182.160 255.255.255.255
3.86.137.66/32 3.86.137.66 255.255.255.255
34.236.102.120/32 34.236.102.120 255.255.255.255
34.237.178.245/32 34.237.178.245 255.255.255.255
34.237.80.135/32 34.237.80.135 255.255.255.255
52.1.74.147/32 52.1.74.147 255.255.255.255
52.21.196.12/32 52.21.196.12 255.255.255.255
52.4.155.245/32 52.4.155.245 255.255.255.255
52.45.187.193/32 52.45.187.193 255.255.255.255
52.54.145.13/32 52.54.145.13 255.255.255.255
52.54.57.222/32 52.54.57.222 255.255.255.255
54.156.235.204/32 54.156.235.204 255.255.255.255
54.165.232.145/32 54.165.232.145 255.255.255.255
54.83.66.127/324 54.83.66.127 255.255.255.255
34.203.96.105/32 34.203.96.105 255.255.255.255
54.145.88.246/327 54.145.88.246 255.255.255.255
54.197.162.63/32 54.197.162.63 255.255.255.255
173.199.0.0/18 173.199.0.0 - 173.199.63.255 255.255.192.0
13.248.193.251/32 13.248.193.251 255.255.255.255
76.223.1.166/32 76.223.1.166 255.255.255.255
75.2.123.246/32 75.2.123.246 255.255.255.255
99.83.158.181/32 99.83.158.181 255.255.255.255

EU Control Plane

NOTE:

The latest IP addresses added to this list are identified using bold.

CIDR Notation IP Address Netmask
52.28.80.248/32 52.28.80.248 255.255.255.255
52.28.86.15/32 52.28.86.15 255.255.255.255
52.28.93.20/32 52.28.93.20 255.255.255.255
52.28.106.33/32 52.28.106.33 255.255.255.255
52.28.123.31/32 52.28.123.31 255.255.255.255
52.28.123.168/32 52.28.123.168 255.255.255.255
52.48.148.82/32 52.48.148.82 255.255.255.255
52.50.40.140/32 52.50.40.140 255.255.255.255
52.50.103.48/32 52.50.103.48 255.255.255.255
52.50.103.153/32 52.50.103.153 255.255.255.255
52.49.128.78/32 52.49.128.78 255.255.255.255
52.50.108.81/32 52.50.108.81 255.255.255.255
52.50.111.193/32 52.50.111.193 255.255.255.255
52.28.124.54/32 52.28.124.54 255.255.255.255
52.48.197.157/32 52.48.197.157 255.255.255.255
52.28.126.247/32 52.28.126.247 255.255.255.255
18.196.153.205/32 18.196.153.205 255.255.255.255
35.158.181.96/32 35.158.181.96 255.255.255.255
54.93.144.35/32 54.93.144.35 255.255.255.255
3.121.15.139/32 3.121.15.139 255.255.255.255
3.121.255.90/32 3.121.255.90 255.255.255.255
35.157.224.37/32 35.157.224.37 255.255.255.255
18.184.195.75/32 18.184.195.75 255.255.255.255
35.156.143.205/32 35.156.143.205 255.255.255.255
35.156.161.131/32 35.156.161.131 255.255.255.255
35.157.201.218/32 35.157.201.218 255.255.255.255
35.157.208.120/32 35.157.208.120 255.255.255.255
52.28.176.168/32 52.28.176.168 255.255.255.255
52.29.102.192/32 52.29.102.192 255.255.255.255
52.57.51.106/32 52.57.51.106 255.255.255.255
52.28.189.54/32 52.28.189.54 255.255.255.255
18.157.252.190/32 18.157.252.190 255.255.255.255
18.157.205.75/32 18.157.205.75 255.255.255.255
18.156.24.20/32 18.156.24.20 255.255.255.255
78.108.112.0/20 78.108.112.0 - 78.108.127.255 255.255.240.0
13.248.181.201/32 13.248.181.201 255.255.255.255
76.223.50.161/32 76.223.50.161 255.255.255.255
75.2.122.192/32 75.2.122.192 255.255.255.255
99.83.226.161/32 99.83.226.161 255.255.255.255

Outgoing requests - ShareFile to client

Allow traffic to the listed connections in Outgoing requests to your on-premises environment to communicate with the ShareFile Control Plane.

Example Scenarios:

  • Requests sent from ShareFile to an on-premises storage zone controllers for data transfers.
Region Primary IP1 Primary IP2 Primary IP3 Primary IP4 Primary IP5
us-east-1 (Virgina) 34.192.163.240 34.192.163.223 54.211.41.206 52.21.5.67 34.196.106.20
us-west-2 (Oregon) 35.165.254.91 35.162.215.209 44.237.120.142 35.82.168.81 44.224.210.116
ap-southeast-1 (Singapore) 13.228.68.164 13.228.227.43 18.139.119.138 18.138.220.132 13.213.152.214
ap-southeast-2 (Sydney) 54.79.79.53 52.65.48.104 54.66.111.206 54.79.31.206 3.105.71.152
ap-northeast-1 (Tokyo) 52.198.62.54 13.113.146.65 35.74.188.226 54.65.210.219 35.74.101.7
ca-central-1 (Canada) 35.182.98.19 52.60.156.23 3.97.93.96 3.98.50.62 15.222.204.49
eu-central-1 (Frankfurt) 35.156.155.92 35.156.109.86 35.158.91.72 3.67.150.192 18.158.179.99
eu-west-1 (Ireland) 52.211.90.91 52.214.90.84 52.212.166.176 54.247.7.102 52.211.87.230
sa-east-1 (Sao Paulo) 18.231.13.112 54.207.6.242 177.71.235.129 18.230.38.62 18.229.128.2

Custom SMTP IPs

Allow traffic to the listed connections to your on-premises SMTP servers.

ShareFile to Client SMTP Servers (US)

CIDR Notation IP Address Netmask
23.22.155.226 23.22.155.226 255.255.255.255
52.54.27.154 52.54.27.154 255.255.255.255
52.54.27.2 52.54.27.2 255.255.255.255
34.192.163.240/32 34.192.163.240 255.255.255.255
18.233.29.44/32 18.233.29.44 255.255.255.255

ShareFile to Client SMTP Servers (EU)

CIDR Notation IP Address Netmask
52.59.39.187 52.59.39.187 255.255.255.255
52.59.36.111 52.59.36.111 255.255.255.255
52.59.4.117 52.59.4.117 255.255.255.255
35.156.155.92/32 35.156.155.92 255.255.255.255
35.156.109.86/32 35.156.109.86 255.255.255.255
Firewall configuration
March 3, 2025
Contributed by: 
P P
March 3, 2025
Contributed by: 
P P

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