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ShareFile
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Firewall configuration

October 1, 2024
Contributed by: 
J C

All ShareFile tools use port 443.

Important!

  • The inclusion of *.sharefile.io is required for future ShareFile feature releases and improved functionality. Please update your domain inclusion list by June 30, 2023.

  • If you are not in a managed work environment and do not have access to an IT department, this inclusion listing is likely not going to impact your experience and no action is needed.

  • For users in a managed network environment, please partner with your IT department to configure or update your domain inclusion list if needed.

  • ShareFile support can allow / deny traffic to ShareFile from specified IP addresses. For more information, see Restricting users access from specific IP Ranges or Addresses.

  • It is the responsibility of your IT department to ensure traffic is originating from the IP(s) specified.

Domain inclusion list

ShareFile recommends inclusion listing the domains listed when possible.

  • *.sharefile.com
  • *.sf-api.com
  • *.sharefile.eu
  • *.sf-api.eu
  • *.citrixdata.com
  • *.securevdr.com
  • *.sharefileftp.com
  • *.sharefile.io
  • *.pendo.io
  • *.harness.io
  • *.sharefile-webdav.com
  • *.sharefileconnect.com
  • *.sf-event.com
  • *.launchdarkly.com
  • sf-cv.sharefile.com
  • sf-rendering.sharefile.com
  • *.sf-cdn.net
  • sf-cv.sharefile.eu
  • sf-assets.sharefile.com
  • *.novu.co
  • news.sharefile.com

ShareFile FTP information

DNS Server IP
ftp-ap.sharefileftp.com ftp-apse1-1 54.254.202.61
  ftp-apse1-2 13.251.228.140
ftp-br.sharefileftp.com ftp-saeast1-1 52.67.147.208
  ftp-saeast1-2 18.228.76.227
ftp-ec2.sharefileftp.com ftp-useast1-1 54.208.212.106
  ftp-useast1-2 54.174.90.77
  ftp-useast1-3 54.209.86.181
  ftp-useast1-4 52.6.0.127
ftp-eu.sharefileftp.com ftp-euwest1-1 54.194.108.219
  ftp-euwest1-2 34.251.100.86
ftp-eu2.sharefileftp.com ftp-euc1-1 52.28.1.204
  ftp-euc1-2 18.156.24.20
ftp-syd.sharefileftp.com ftp-apse2-1 54.206.19.242
  ftp-apse2-2 3.105.40.156
  ftp-apse2-3 13.238.209.232
ftp-usw.sharefileftp.com ftp-uswest2-1 52.37.175.31
  ftp-uswest2-2 54.69.185.204

NOTE:

  • ShareFile Storagecenter Addresses - A list of IP addresses for our cloud-based storage centers is available from AWS.

ShareFile Email notification IPs

ShareFile email notifications name IP address
*.sf-notifications.com 198.37.153.46 or 198.21.0175 (for trial accounts)
mail@sf-notifications.com 167.89.16.23 167.89.16.232
noreply@sf-notifications.com 167.89.16.230 167.89.16.232
sharefile@sf-notifications.com 167.89.16.23 198.37.153.46 167.89.16.230 167.89.16.232
no-reply@news.sharefile.com  

ShareFile Control Plane IP Ranges

Allow traffic to the listed connections in the US and EU Control Plane from your on-premises environment to communicate with the ShareFile Control Plane.

Example Scenarios:

  • Requests sent to ShareFile from an on-premises storage zone controllers for a health check and data transfers.

  • Users initiating data transfers using ShareFile web, desktop, and mobile tools.

US Control Plane

NOTE:

The latest IP addresses added to this list are identified using bold.

CIDR Notation IP Address Netmask
52.1.177.90/32 52.1.177.90 255.255.255.255
52.3.211.188/32 52.3.211.188 255.255.255.255
52.22.72.157/32 52.22.72.157 255.255.255.255
52.87.3.154/32 52.87.3.154 255.255.255.255
52.200.24.193/32 52.200.24.193 255.255.255.255
52.87.91.51/32 52.87.91.51 255.255.255.255
52.37.219.8/32 52.37.219.8 255.255.255.255
52.37.89.58/32 52.37.89.58 255.255.255.255
52.37.52.41/32 52.37.52.41 255.255.255.255
52.11.136.239/32 52.11.136.239 255.255.255.255
52.37.208.125/32 52.37.208.125 255.255.255.255
52.37.210.167/32 52.37.210.167 255.255.255.255
52.200.24.11/32 52.200.24.11 255.255.255.255
52.37.129.37/32 52.37.129.37 255.255.255.255
52.6.55.146/32 52.6.55.146 255.255.255.255
52.37.243.95/32 52.37.243.95 255.255.255.255
3.94.248.86/32 3.94.248.86 255.255.255.255
3.213.151.108/32 3.213.151.108 255.255.255.255
100.24.163.216/32 100.24.163.216 255.255.255.255
100.25.95.239/32 100.25.95.239 255.255.255.255
3.218.174.246/32 3.218.174.246 255.255.255.255
35.170.240.139/32 35.170.240.139 255.255.255.255
3.217.81.52/32 3.217.81.52 255.255.255.255
3.208.185.30/32 3.208.185.30 255.255.255.255
54.161.218.199/32 54.161.218.199 255.255.255.255
34.202.201.239/32 34.202.201.239 255.255.255.255
54.196.214.245/32 54.196.214.245 255.255.255.255
34.227.203.234/32 34.227.203.234 255.255.255.255
54.166.105.254/32 54.166.105.254 255.255.255.255
54.163.57.146/32 54.163.57.146 255.255.255.255
54.163.57.200/32 54.163.57.200 255.255.255.255
3.225.182.160/32 3.225.182.160 255.255.255.255
3.86.137.66/32 3.86.137.66 255.255.255.255
34.236.102.120/32 34.236.102.120 255.255.255.255
34.237.178.245/32 34.237.178.245 255.255.255.255
34.237.80.135/32 34.237.80.135 255.255.255.255
52.1.74.147/32 52.1.74.147 255.255.255.255
52.21.196.12/32 52.21.196.12 255.255.255.255
52.4.155.245/32 52.4.155.245 255.255.255.255
52.45.187.193/32 52.45.187.193 255.255.255.255
52.54.145.13/32 52.54.145.13 255.255.255.255
52.54.57.222/32 52.54.57.222 255.255.255.255
54.156.235.204/32 54.156.235.204 255.255.255.255
54.165.232.145/32 54.165.232.145 255.255.255.255
54.83.66.127/324 54.83.66.127 255.255.255.255
34.203.96.105/32 34.203.96.105 255.255.255.255
54.145.88.246/327 54.145.88.246 255.255.255.255
54.197.162.63/32 54.197.162.63 255.255.255.255
173.199.0.0/18 173.199.0.0 - 173.199.63.255 255.255.192.0
13.248.193.251/32 13.248.193.251 255.255.255.255
76.223.1.166/32 76.223.1.166 255.255.255.255
75.2.123.246/32 75.2.123.246 255.255.255.255
99.83.158.181/32 99.83.158.181 255.255.255.255

EU Control Plane

NOTE:

The latest IP addresses added to this list are identified using bold.

CIDR Notation IP Address Netmask
52.28.80.248/32 52.28.80.248 255.255.255.255
52.28.86.15/32 52.28.86.15 255.255.255.255
52.28.93.20/32 52.28.93.20 255.255.255.255
52.28.106.33/32 52.28.106.33 255.255.255.255
52.28.123.31/32 52.28.123.31 255.255.255.255
52.28.123.168/32 52.28.123.168 255.255.255.255
52.48.148.82/32 52.48.148.82 255.255.255.255
52.50.40.140/32 52.50.40.140 255.255.255.255
52.50.103.48/32 52.50.103.48 255.255.255.255
52.50.103.153/32 52.50.103.153 255.255.255.255
52.49.128.78/32 52.49.128.78 255.255.255.255
52.50.108.81/32 52.50.108.81 255.255.255.255
52.50.111.193/32 52.50.111.193 255.255.255.255
52.28.124.54/32 52.28.124.54 255.255.255.255
52.48.197.157/32 52.48.197.157 255.255.255.255
52.28.126.247/32 52.28.126.247 255.255.255.255
18.196.153.205/32 18.196.153.205 255.255.255.255
35.158.181.96/32 35.158.181.96 255.255.255.255
54.93.144.35/32 54.93.144.35 255.255.255.255
3.121.15.139/32 3.121.15.139 255.255.255.255
3.121.255.90/32 3.121.255.90 255.255.255.255
35.157.224.37/32 35.157.224.37 255.255.255.255
18.184.195.75/32 18.184.195.75 255.255.255.255
35.156.143.205/32 35.156.143.205 255.255.255.255
35.156.161.131/32 35.156.161.131 255.255.255.255
35.157.201.218/32 35.157.201.218 255.255.255.255
35.157.208.120/32 35.157.208.120 255.255.255.255
52.28.176.168/32 52.28.176.168 255.255.255.255
52.29.102.192/32 52.29.102.192 255.255.255.255
52.57.51.106/32 52.57.51.106 255.255.255.255
52.28.189.54/32 52.28.189.54 255.255.255.255
18.157.252.190/32 18.157.252.190 255.255.255.255
18.157.205.75/32 18.157.205.75 255.255.255.255
18.156.24.20/32 18.156.24.20 255.255.255.255
78.108.112.0/20 78.108.112.0 - 78.108.127.255 255.255.240.0
13.248.181.201/32 13.248.181.201 255.255.255.255
76.223.50.161/32 76.223.50.161 255.255.255.255
75.2.122.192/32 75.2.122.192 255.255.255.255
99.83.226.161/32 99.83.226.161 255.255.255.255

Outgoing requests - ShareFile to client

Allow traffic to the listed connections in Outgoing requests to your on-premises environment to communicate with the ShareFile Control Plane.

Example Scenarios:

  • Requests sent from ShareFile to an on-premises storage zone controllers for data transfers.
Region Primary IP1 Primary IP2 Primary IP3 Primary IP4 Primary IP5
us-east-1 (Virgina) 34.192.163.240 34.192.163.223 54.211.41.206 52.21.5.67 34.196.106.20
us-west-2 (Oregon) 35.165.254.91 35.162.215.209 44.237.120.142 35.82.168.81 44.224.210.116
ap-southeast-1 (Singapore) 13.228.68.164 13.228.227.43 18.139.119.138 18.138.220.132 13.213.152.214
ap-southeast-2 (Sydney) 54.79.79.53 52.65.48.104 54.66.111.206 54.79.31.206 3.105.71.152
ap-northeast-1 (Tokyo) 52.198.62.54 13.113.146.65 35.74.188.226 54.65.210.219 35.74.101.7
ca-central-1 (Canada) 35.182.98.19 52.60.156.23 3.97.93.96 3.98.50.62 15.222.204.49
eu-central-1 (Frankfurt) 35.156.155.92 35.156.109.86 35.158.91.72 3.67.150.192 18.158.179.99
eu-west-1 (Ireland) 52.211.90.91 52.214.90.84 52.212.166.176 54.247.7.102 52.211.87.230
sa-east-1 (Sao Paulo) 18.231.13.112 54.207.6.242 177.71.235.129 18.230.38.62 18.229.128.2

Custom SMTP IPs

Allow traffic to the listed connections to your on-premises SMTP servers.

ShareFile to Client SMTP Servers (US)

CIDR Notation IP Address Netmask
23.22.155.226 23.22.155.226 255.255.255.255
52.54.27.154 52.54.27.154 255.255.255.255
52.54.27.2 52.54.27.2 255.255.255.255
34.192.163.240/32 34.192.163.240 255.255.255.255
18.233.29.44/32 18.233.29.44 255.255.255.255

ShareFile to Client SMTP Servers (EU)

CIDR Notation IP Address Netmask
52.59.39.187 52.59.39.187 255.255.255.255
52.59.36.111 52.59.36.111 255.255.255.255
52.59.4.117 52.59.4.117 255.255.255.255
35.156.155.92/32 35.156.155.92 255.255.255.255
35.156.109.86/32 35.156.109.86 255.255.255.255
Firewall configuration
October 1, 2024
Contributed by: 
J C
October 1, 2024
Contributed by: 
J C

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