ShareFile

Send Logs

When you are consulting with ShareFile Technical Support, they might ask you to provide them a log file to assist them in diagnosing your problem.

The following provides the steps necessary to provide a log file for ShareFile Technical Support.

  1. Click the ShareFile logo in the Mac bar, then select Help from the ellipsis drop-down menu.

    Log file in ShareFile for mac help screen

  2. Select Report a Problem.

    Log file in ShareFile for mac help screen

  3. Enter any information to assist the technical support representative.

    Note:

    Check the box for Include database files if the technical support representative asks for it.

    Log file in ShareFile for mac screen

  4. Select Submit. The confirmation message displays.

    Log file in ShareFile for mac screen

Send Logs

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