Send Logs in ShareFile for Mac

When you are consulting with ShareFile Technical Support, they might ask you to provide them a log file to assist them in diagnosing your problem.

The following provides the steps necessary to provide a log file for ShareFile Technical Support.

1. Click the ShareFile logo in the Mac bar, then select Help from the ellipsis drop-down menu.

   

2. Select Report a Problem.

   

3. Enter any information to assist the technical support representative.

   Note:

   Check the box for Include database files if the technical support representative asks for it.

   

4. Select Submit. The confirmation message displays.