Delete temporary folders

To delete temporary folders:

1. In Microsoft Outlook, make sure there aren´t any pending emails in the outbox folder. If so, please either Delete or Save them as drafts.
2. Click the Windows Start button and type: %appdata%
3. Press the enter key when the roaming folder displays in the list, or click it.
4. Navigate to the following file path: C:\Users%username%\AppData\Roaming\ShareFile\ShareFile for Outlook
5. Delete all folders with “temp-” in the name.
6. Delete the "settings.cfg" file.
7. Restart Microsoft Outlook and re-enter your ShareFile credentials and settings when prompted.
8. If you are not prompted to re-enter your credentials during the Outlook startup process, from the Outlook home tab click the ShareFile button to login.
9. Compose a new email with a ShareFile attachment and resend it.