Send Logs using ShareFile for Windows

When you are consulting with ShareFile Technical Support, they might ask you to provide them a log file to assist them in diagnosing your problem.

The following provides the steps necessary to provide a log file for ShareFile Technical Support.

1. Right click on the ShareFile logo in the Windows system tray, then select Help.

   

2. Select Send Logs.

   

3. Select Submit.

   

   Note:

   Check the box for Include database files if the technical support representative asks for it.

4. Provide the Technical Support Representative with the reference log code.

Note:

Log path - C:\Users\%username%\AppData\Local\ShareFile\ShareFile for Windows\Logs.