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Apps / ShareFile for Windows / Send logs
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Send logs using ShareFile for Windows

Updated on Oct 30, 2026

If ShareFile Technical Support asks you to send a log file to help diagnose a problem, follow these steps.

  1. Right-click the ShareFile logo in the Windows system tray, then select Help.

    Log file in ShareFile for Windows help screen

  2. Select Send Logs.

    Send Logs option on the ShareFile for Windows Help screen

  3. Select Submit.

    Log file in ShareFile for Windows screen

    Note:

    Select the Include database files checkbox if your technical support representative asks you to.

  4. Share the reference log code with your technical support representative.

Note:

You can find your log files at C:\Users\%username%\AppData\Local\ShareFile\ShareFile for Windows\Logs.