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Use Offline Access - ShareFile for Windows

January 5, 2026
Contributed by: 
P

Employee users are able to right-click on a Folder / File and select ShareFile > Make available offline.

Offline Access 1

Once a file or folder is selected for ‘Make Available Offline,’ upon a future right-click, you will have the option to select Make Online Only which will bring the file or folder back to an online only experience.

Offline Access 3

If the files are in a sync and “downloading these files to make them available offline” is currently in process, the end user will see the status of the process from the dashboard.

Offline Access 4

Users may also pause / resume the sync process.

Moving forward, end users may not able to set their ‘cache limit’ in the application UI. Instead, the application will default to 5 GB of cache space, however, admins can set a predefined cache limit through a Group Policy.

In the ShareFile for Windows Settings UI, end users have the ability to Free Up Space. When clicked, ShareFile for Windows will move any cached files to an online only experience.

Note:

It will not move any files or folders you brought offline to an online only experience.

Offline Access 6

Manage Offline Sync Folders (Requires ShareFile for Windows v4.4+)

Users can specify which folders are to be designated for Offline Sync. The Manage Offline Sync menu can be accessed in the Settings Menu of ShareFile for Windows.

Offline Access 7

Folders selected for Offline Sync will make all files and folders within that folder available for offline access. Newly added files or folders to that folder will be automatically made available for offline access. To remove a folder and files from Offline Sync, simply de-select that folder from the Manage Sync menu.

Offline Access 8

Restricting Offline Access through Group Policy

Administrators can limit Offline Access functionality to specific computers through Group Policy.

To enable/disable Offline Access from Group Policy, an administrator can use the following setting:

Setting Purpose
Computer Configuration/Administrative Template/ShareFile/Enable Offline Access If Enable Offline Access is unchecked, users will not be able to mark folders or files to be available while not connected to the internet.

Unsupported scenarios

  • When offline, Folder actions are not support, such as but not limited to, creating a new folder, moving a folder or renaming a folder.
  • If creating a new Folder and quickly going offline, moving files that that folder may fail. Once the client is brought back online, move operations to that folder will be successful.
  • Files or Folders marked for offline that fail to download will continue to have the Sync in progress overlay.
  • If there is no available disk space when attempting to make files offline, explorer may become unresponsive without any error notification.
Use Offline Access - ShareFile for Windows
January 5, 2026
Contributed by: 
P
January 5, 2026
Contributed by: 
P

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