ShareFile

Sign in to ShareFile using one-time codes

December 3, 2025

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When an administrator enables the one-time code feature, client users can choose to receive a temporary code via email instead of resetting their password.

Authenticate into ShareFile

Go to your service provider’s ShareFile portal URL (https://companyname.sharefile.com).

Note:

If you’re unsure of the URL, check your ShareFile invitation email or use the Forgot your ShareFile Subdomain for guidance.
Enter your email address as the username, then select Continue.
Select Use one-time codes. The system will automatically send an email containing a unique 6-digit code to your registered email address.

Note:

The options displayed on this page may vary based on the authentication methods enabled for the account and the settings configured by the user in their Personal Settings section.
Check your email for the one-time passcode notification.

Note:

For security, each code is temporary and will expire after a pre-configured duration of 10, 15, or 20 minutes, as set by the account administrator.
Enter the code received to verify your identity. Then, select Sign in.

If the code is accepted, you’ll be taken to your account. If it’s not, an error message will appear stating, “The one-time code entered was either incorrect or has expired.” In that case, select Resend code to receive a new code via email.

Note:

For security reasons, a user account may become temporarily locked if too many attempts for one time codes are submitted or requested during a certain window of time.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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December 3, 2025

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December 3, 2025

Contributed by:

Sign in to ShareFile using one-time codes

Authenticate into ShareFile

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