Send Logs in ShareFile for Mac

If ShareFile Technical Support asks you to send logs, provide a log file to help diagnose your problem more quickly.

To provide a log file to ShareFile Technical Support:

1. Click the ShareFile logo in the Mac bar, then select Help from the ellipsis drop-down menu.

   

2. Select Report a Problem.

   

3. Enter any information to assist the technical support representative.

   Note:

   Check the box for Include database files if the technical support representative asks for it.

   

4. Select Submit. The confirmation message displays.

   

When to send logs

• When ShareFile Technical Support asks for logs.
• When you experience sync issues, crashes, or sign-in problems.
• When you troubleshoot file access or performance.

What happens after submitting logs

• Logs are securely sent to ShareFile Technical Support.
• You do not need to send anything else unless requested.
• Keep the app open until submission completes.

Troubleshooting

If you do not see the ShareFile logo:

• Make sure the app is running.
• Restart your computer.
• Contact ShareFile Technical Support if the issue persists.