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Account settings / File Settings / Cloud rendering
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Cloud Rendering

If Cloud Rendering is enabled, ShareFile keeps a temporary copy of the files (images, audio, PDFs) involved in your workflow.

When the workflow completes, ShareFile moves the files to the selected on-prem folder. If a user views any file related to a completed workflow, ShareFile makes a temporary copy of the file from on-prem to the ShareFile cloud cache. A file is available for up to one week in the cloud cache after the last time the file is viewed.

For files stored in a customer-managed storage zone, Cloud Rendering is one option for previewing the files in ShareFile. Cloud Rendering is required for watermarking documents stored in a customer-managed storage zone and is the only available option for watermarking those files.

If Cloud Rendering is disabled, users are not able to use Feedback and Approval or Custom Workflow features with files stored on a customer managed storage zone. It is recommended that all administrators communicate this information to their users along with reviewing the ShareFile End User Services Agreement and Privacy Policy.

To enable Cloud Rendering:

  1. Navigate to Account settings.
  2. Select Advanced Preferences.
  3. Select File Settings
  4. Go to Cloud Rendering.
  5. Select Yes to enable.
  6. Save your changes.

NOTE:

ShareFile administrators have granular control over how files are stored, shared, and secured.