AI capabilities FAQ

Find answers to common questions about ShareFile AI capabilities, their availability, and how administrators can manage them.

Which AI capabilities are available in ShareFile?

ShareFile provides the following AI-powered capabilities:

• AI document assistant
• AI document validation
• AI-powered file renaming
• Secure share recommender
• AI-powered Request List generation

Are AI capabilities available to every account?

Availability varies by your ShareFile plan, configuration, and the feature's release status. See the documentation for each capability to confirm plan eligibility and requirements.

Can an administrator manage AI capabilities?

Yes. Where controls are available, an account administrator can manage them from Account settings > Advanced Preferences > AI Settings. The available controls vary by capability.

For more information, see AI settings.

Are AI document assistant conversations encrypted?

Yes. AI document assistant conversations are encrypted.

For more information, see AI-powered document assistant.

Does the secure share recommender use file content or detected personal information to train AI models?

No. ShareFile does not use the file content or detected personal information to train the underlying AI or machine-learning technologies used by the secure share recommender.

For more information, see AI-powered secure share recommender.

Can AI-generated results be inaccurate?

Yes. Review AI-generated results before using them. The accuracy of file-name suggestions may vary for low-quality scans and documents with limited readable text.

For more information, see AI-powered file renaming.

Where can I find legal information about ShareFile AI-assisted products?

For information about third-party AI models used by ShareFile products and applicable use policies, see ShareFile AI-assisted products.