Billing

In your ShareFile account, navigate to Account settings > Billing to:

• Manage your ShareFile plan
• Upgrade your ShareFile plan
• Edit billing information
• Change billing cycle
• View and download receipts and billing notifications
• Pay invoices using a credit card
• Cancel your ShareFile account

NOTE:

The Billing screen is accessible for ShareFile Employee users with Billing permissions assigned. For additional information, refer to user roles and permissions.

Account status after a missed payment

If your account has an overdue payment, ShareFile can suspend access after a grace period of typically 7 to 14 days. Your data is retained temporarily while access is suspended.

If payment is not received, ShareFile deactivates the account and starts a data-retention period of 30 to 60 days. After the retention period ends, ShareFile permanently deletes your data.

If a credit card charge fails, contact ShareFile Support or Accounts Receivable to request another attempt to charge the card.