Data Migration Tool best practices and troubleshooting

Follow these practices to prepare and complete a reliable migration.

1. Review your data before migrating. Identify important, large, sensitive, or stale data so you can prioritize the transfer and exclude data you no longer need.
2. Run the tool on a trusted computer with sufficient hardware resources and a stable internet connection. Keep the computer running for the duration of large or scheduled migrations.
3. Review restricted special characters before you migrate.
4. After the transfer, validate file counts, data size, permissions, and access controls.

Get help with an issue

If you encounter an issue, contact ShareFile Support and use Chat with Us. Include as much detail as possible to help Support investigate the issue.

If a Support representative asks for log files, see Send logs using Data Migration Tool.