ShareFile for Mac
ShareFile for Mac allows you to access your files directly through a mapped drive, providing a native Finder experience. Files are downloaded only when accessed, and temporarily stored on your computer. Changes made to the files are automatically saved back to the cloud. You can access more functionality through the right-click context menu and perform operations such as sharing or requesting of files.
Important:
For information regarding ShareFile for Mac and Apple Silicon, see ShareFile for Mac and Apple Silicon.
For information about new features, see What’s new.
For end-user help including downloading and sign in, see ShareFile for Mac Help.
Supported versions
Minimum supported version
- ShareFile for Mac v 2023.8.7 or later
Download the latest version of ShareFile for Mac at ShareFile Downloads.
For uninstall instructions, see Uninstall ShareFile for Mac.
System requirements
OS requirements
- macOS 10.15 or later
Other requirements
- Local administrator rights are needed to install the app.
Fixed issues
Fixed issues in 24.9.1
- Uninstalling ShareFile for Mac might to upgrade to the latest version might cause an issue. For unintsall instructions, see Uninstall ShareFile for Mac.
Fixed issues in 23.10
-
ShareFile for Mac might sign out unexpectedly. [CFMAC-3586]
-
ShareFile for Mac might sign out unexpectedly after closing. [CFMAC-3654]
Fixed issues in 23.8.7
Some ShareFile for Mac users might experience higher than usual CPU usage. [CFMAC-3572]
Fixed Issues in 23.3
- Citrix Files for Mac authentication for connectors might fail. [CFMAC-3401]
Fixed Issues in 22.10
- This release addresses issues that help to improve overall performance.
Fixed Issues in 22.4
- Citrix Files for Mac authentication prompt might not display when Citrix Workspace is installed. [CFMAC-3296]
Fixed Issues in 22.2
- Citrix Files for Mac might not complete an interrupted download. [CFMAC-3296]
Fixed Issues in 21.10
- Citrix Files for Mac might not launch after sign-on. [CFMAC-3224]
- Some items might not display correctly in the Queue tab. [CCCHELP-1355]
- Citrix Files for Mac might become unresponsive after authentication errors. [CFMAC-3260]
- Opening and editing some Adobe Creative Suite files might cause an error. [CFMAC-3228]
- Opening and editing some Vectorworks files might cause an error. [CFMAC-3228]
Fixed issues in 21.2
- The option to discard a checkout might not be available for administrators. [CCCHELP-1022]
- Some failed uploads might require a manual retry. [CCCHELP-1291]
- Some folder names containing a period might be treated as temporary files. [CCCHELP-1456]
- Some remote updates might not show in Finder. [CFMAC-3185]
- Client users with delete permission might not have the ability to use it. [CFMAC-3193]
Fixed issues in 20.9
- Saving Adobe Photoshop files might cause an error. [CFMAC-3179]
- When saving Adobe InDesign project files, the files might delete unexpectedly. [CFMAC-3179]
Fixed issues in 20.7.2
- This release addresses a number of issues that help to improve overall performance and stability.
Fixed issues in 20.7
- When editing a file in Catalina, the Finder icon might not appear. [CFMAC-3069]
- When saving Adobe After Effects project files, the files might delete unexpectedly. [CFMAC-3128]
- Attempts to edit a file in Adobe Photoshop might cause an error. [CFMAC-3128]
- When signing into a previously used Mac, a new device sign-in notification might be sent. [CFMAC-3137]
- Using Citrix Files for Mac might require you to re-authorize the application multiple times. [CFMAC-3158]
Fixed issues in 1911
- This fix addresses a sharing violation error that appeared on Microsoft Excel files. [CFMAC-3067]
- When using macOS Catalina, files might download to the cache when the user browses through the folder. [CFMAC-3076]
Fixed issues in 1910
- Moving the cache limit slider might toggle the beta flag on and off instead of changing the cache limit. [CFMAC-3045]
- Dutch localization might not display correctly. [CFMAC-3056]
Fixed issues in 1908
- Moving a subfolder and then deleting its parent folder might cause the subfolder to be removed. [CFMAC-2249]
Fixed issues in 1904
- Citrix Files for Mac might consume an excessive amount of CPU. [CFMAC-2719]
- Attempts to open files from the dashboard can fail for files that have not been opened previously. [CFMAC-2738]
- When editing a file or folder offline and going back online, the file might not be moved to a recovery folder. [CFMAC-2762]
- Users might have to reauthenticate by relaunching the app. [CFMAC-2765]
- Deleting files during offline sync might cause Citrix Files for Mac to exit unexpectedly. [CFMAC-2787]
Fixed issues in 4.6
- Citrix Files for Mac might exit unexpectedly when switching from dark to light mode or light to dark mode. [CFMAC-2661]
- Locally edited files might not update correctly if there’s a new remote version. [CFMAC-2676]
- The database crawler might look up items without caching, which can consume a lot of CPU. [CFMAC-2684]
- File and folder might not stay up to date. [CFMAC-2695]
Known issues
Known issues in 21.10
Users who have Citrix Files v21.4 (19rc5) are required to manually install Citrix Files 21.10 for Mac.
Known issues in 21.2
- Users on Big Sur might be required to reboot several times to allow the extension. This known issue should be resolved with the release of Big Sur 11.3.
Known issues in 20.7
- This release includes partial Italian language support. Full Italian language support will be included in a future release. [CFMAC-3130]
- Authentication screens do not include Italian language support.
Known issues in 1911
- A file might not delete properly if it is open in another application. As a workaround, close all applications accessing a file before deleting it. [CFMAC-2998]
Known issues in 1910
- A file might not delete properly if it is open in another application. As a workaround, close all applications accessing a file before deleting it. [CFMAC-2998]
Known issues in 1908
- A file might not delete properly if it is open in another application. As a workaround, close all applications accessing a file before deleting it. [CFMAC-2998]
Known issues in 1904
- When opening and editing Adobe InDesign files, Citrix Files for Mac might not save the files and cause Adobe InDesign to exit unexpectedly. [CFMAC-2552]
- When installing Citrix Files for Mac for the first time, a kernel extension approval dialog appears.
- Restricted Zones are not supported. [SFWGTM-515]
- When using offline access, folders might not copy properly. [SFWGTM-2145]
- Items in the dashboard might not open when double-clicked. [SFWGTM-2387]
Known issues in 4.6
- When opening and editing Adobe InDesign files, Citrix Files for Mac might not save the files and cause Adobe InDesign to exit unexpectedly. [CFMAC-2552]
- When installing Citrix Files for Mac for the first time, a kernel extension approval dialog appears.
- Restricted Zones are not supported. [SFWGTM-515]
- When using offline access, folders might not copy properly. [SFWGTM-2145]
- Items in the dashboard might not open when double-clicked. [SFWGTM-2387]
Known issues in 4.5
- When opening and editing Adobe InDesign files, Citrix Files for Mac might not save the files and cause Adobe InDesign to exit unexpectedly. [CFMAC-2552]
- When installing Citrix Files for Mac for the first time, a kernel extension approval dialog appears.
- Restricted Zones are not supported. [SFWGTM-515]
- When using offline access, folders might not copy properly. [SFWGTM-2145]
- Items in the dashboard might not open when double-clicked. [SFWGTM-2387]
Known issues in 4.4
- When installing Citrix Files for Mac for the first time, a kernel extension approval dialog appears.
- Restricted Zones are not supported. [SFWGTM-515]
- When using offline access, folders might not copy properly. [SFWGTM-2145]
- Items in the dashboard might not open when double-clicked. [SFWGTM-2387]
Known issues in 4.3
- When installing Citrix Files for Mac for the first time, a kernel extension approval dialog appears.
- Restricted Zones are not supported. [SFWGTM-515]
- When using offline access, folders might not copy properly. [SFWGTM-2145]
- When using offline access, in-progress badges for files and folders might take longer than usual to update. [SFWGTM-2310]
Limitations
- Several features are temporarily disabled while there is no internet connectivity. These features will become available again when internet connectivity is restored.
- Restricted Zones are not supported.
- When opening and editing Adobe InDesign files, Citrix Files for Mac might not save the files and cause Adobe InDesign to exit unexpectedly.
- When using offline access, folders might not copy properly.
- Items in the dashboard might not open when double-clicked.
ShareFile for Mac
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