Sign into your Client Portal

Article applies to:

• Client contact (external user)

Use the following instructions to sign into your client portal after receiving a request email from your service provider.

1. Open the email and select Activate Account.

   

2. When the ShareFile Welcome screen displays, select Continue.

   

3. In the How do you want to sign in? screen, select Create a ShareFile password.

   Note:

   ShareFile now allows clients to use a social sign in. For more information, see Social sign in or Set up social sign-in as a client.

   

4. Create a ShareFile password that meets the requirements shown on the activation page. Your service provider can customize the password requirements. The default requirements include:

   • Include at least one uppercase letter.
   • Include at least one lowercase letter.
   • Include at least one number.
   • Include at least one special character.
   • Be at least 8 characters long.
   • Match the confirmed password.

   ShareFile also performs an additional password strength check to identify commonly used and exposed passwords when you save the password.

   

5. Select Create password.

   

6. Your ShareFile Client portal page displays.