Log Locations for ShareFile Applications

Apps with log submission capabilities

The following applications have built in capabilities to submit logs:

• ShareFile for Mac
• ShareFile for Windows
• ShareFile for iOS
• ShareFile for Android
• Data Migration Tool

Tools with unsupported log submission capabilities

The following tools do not have built in capabilities to submit logs:

• Storage Zone Controller (SZC)
• User Management Tool (UMT)

If you're unable to access the Help menu to submit your logs, you can manually collect them here:

Storage Zone Controller (SZC)

• Path for SZCv5 C:\inetpub\wwwroot\ShareFile\StorageCenter\SC\logs
• Path for SZCv6 C:\ProgramData\ShareFile\StorageCenter\logs
  • Note: If path for v5 log is not removed, this path needs to be labeled as logs path for SZC v6
• IIS logs C:\inetpub\logs\LogFiles\W3SVC1

User Management Tool (UMT)

• C:\ProgramData\Citrix\ShareFile\User Management Tool (Grab the umt.log file / and the .results file in the “Results” folder)
• C:\Users\%USERNAME%\AppData\Local\ShareFile\UMT\Logs
• C:\ProgramData\Citrix\ShareFile\User Management Tool\Jobs