Send Logs using your Android device

When you are consulting with ShareFile Technical Support, they might ask you to provide them a log file to assist them in diagnosing your problem.

The following provides the steps necessary to provide a log file for ShareFile Technical Support.

1. In the ShareFile app, navigate to the hamburger menu and tap it.

   

2. Tap Help and About.

   

3. Tap Send Log to ShareFile.

   

4. Enter a description of your issue to assist the technical support representative, then tap Send.

   

The confirmation message displays.

Note:

If you need further assistance, reference the number noted in the confirmation message when talking to the technical support representative.