Send Logs

When you are consulting with ShareFile Technical Support, they might ask you to provide them a log file to assist them in diagnosing your problem.

The following provides the steps necessary to provide a log file for ShareFile Technical Support.

  1. In the Citrix Files app, navigate to the hamburger menu and tap it.

    Log file in ShareFile for ios help screen

  2. Tap Help and About.

    Log file

  3. Tap Send Log to Citrix Files.

    iOS logs 3

  4. Enter a description of your issue to assist the technical support representative, then tap Send.

    Log file in ShareFile for ios screen

The confirmation message displays.

Log file in ShareFile for ios screen


If you need further assistance, reference the number noted in the confirmation message when talking to the technical support representative.

Send Logs

In this article