ShareFile

Disable or Enable a ShareFile User

April 7, 2025

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A disabled user cannot log in to the ShareFile web application, apps, or tools. They will still be listed in the Folder Access section of any folder they have been granted to, and any links or folder access they granted will remain active. A disabled employee user will continue to use an employee license on your account.

Note:

When a client or employee user is disabled, they will not receive any upload or download alerts.

If an account has been disabled, they can reach out to an Account Administrator to re-enable it as outlined here.

Requirements to disable (or enable) a user

Employee user with the Allow this user to manage employee users permission.

Disable a User

People > Browse Employee/Client
Browse or search for your user, then access the Manage icon located to the right of the user’s name and email address to view the user’s profile page.
In the Actions menu on the right, select the Disable User option.
After confirming that you do want to disable this user, the user will be disabled from ShareFile. This will be indicated in the Manage Users section with a disabled icon and the user’s information grayed out.
The user will be unable to log in to their ShareFile account.

Enable a User

People > Browse Employee/Client
Browse or search for your user, then access the Manage icon located to the right of the user’s name and email address.
In the Actions menu on the right, select the Enable User option.
Because disabling the user did not remove them from any folder access, no further steps are needed to allow them to access the files and folders they have been granted access to.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Disable or Enable a ShareFile User

April 7, 2025

Contributed by:

April 7, 2025

Contributed by:

Disable or Enable a ShareFile User

Requirements to disable (or enable) a user

Disable a User

Enable a User

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