Connectors

Connectors allow employees to access files and folders stored on a connected on-premises or cloud-based resource. Users can use the web application and ShareFile apps to view and interact with data stored in connected locations.

Connector overview

Connector type	Description	Supported services
ShareFile Cloud Connectors	Allows ShareFile account users access to personal cloud-based data storage services within ShareFile apps. Users can download, upload, move, copy, and delete data within these connected resources. These connectors require each user to authenticate with their service credentials. Users must and allow the ShareFile service to communicate with the permitted cloud-based service.	Office 365, OneDrive for Business, SharePoint Online, Dropbox, Box, OneDrive, Google Drive
On-premises Connectors	On-premises connectors allow users to access data locations within Network file shares or as SharePoint sites. These connectors require an additional conﬁguration of storage zone controller in a local environment.	SharePoint sites, collections, libraries, Network file shares

Supported apps

App type	Supported
Web app	Latest version
Mobile apps	iOS, Android, Universal Windows Platform
Desktop apps	ShareFile

Connector types

The following connector types can be enabled once:

Box
Dropbox
Google Drive
OneDrive

Alternatively, the remaining connectors require additional conﬁguration. The following connector types can configure multiple connections for user access:

On-premise connections
OneDrive for Business
SharePoint Online

Please note an Office 365 administrator must add the ShareFile Connector for Office 365 to secure ShareFile service access to Office 365 data.

Notes and limitations

Item	Description
On-Prem Customer Restrictions	Personal Cloud Connectors are supported for accounts utilizing Customer-Managed storage zones that are associated with ShareFile-Managed storage zones. This feature is not available to accounts with no association to a ShareFile-Managed storage zone including on-prem or tenant setups.
Limitation	File uploads to Personal Cloud or SharePoint Online currently have a maximum upload size of 200 MB per file.
Limitation	File uploads to the OneDrive for Business Connector currently has a maximum upload size of 16GB.
Limitation	Connectors must have a unique display name. Users are blocked from using a connector name that is currently in use elsewhere on the account.
Limitation	Actions such as browsing folders or downloading files may fail when using Safari web browser. To resolve any issues, please ensure cookies are allowed in your Safari system preferences.
Limitation	Shared folders in Google Drive are not supported.