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Folders / Manage Folders
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Folders

Updated on Oct 30, 2026

Use personal and shared folders to organize files in your ShareFile account. For related guidance, see Share folders, File Box, and Planning folder structure.

Personal Folders

As an employee user, you have Personal Folders in your assigned ShareFile account. By default, you can upload and download files from this folder. You can also create subfolders inside this folder and add other users to those subfolders with the permissions you desire.

Notes:

  • Personal Folders are named with email address of the user at time of first login.
  • This is not synchronized with the users email address if changed and changing the name of the folder is not supported.

Shared Folders

Shared Folders contains all folders (created by you or other users) that you have access to. This is considered the root of the entire account.

Notes:

  • A user can access the root Shared Folders location when they have the create root-level folders permission assigned.
  • A user can access the root Shared With Me folder when they do not have the create root-level folders permission assigned.

Accessing another user's personal folders

To access another employee's personal folders, verify that your account meets the following requirements, then open the employee's profile.

Requirements

  • You must be an employee user with the following permissions enabled under User Access in your employee profile:

    • People: Manage employees

    • Company Account Info: Access reporting

  • You must be a member of the Super User Group. The Manage Super User Group permission alone does not confirm membership.

Employee User Access settings showing Manage employees and Access reporting

Access the employee's personal folders

  1. Go to People > Browse employees.

  2. Select Manage on the employee's row.

  3. On the Basic Information tab, under Actions > Folder & Activity, select View folders and activity logs.

  4. Under Folder Access, select Access User's Content to access the employee's personal folders.

    Folders and Activity Logs page showing the Access User's Content link

Note:

  • As a super user, you can upload and download files as well as manage user access on any subfolders.
  • You can make any subfolder a favorite folder for easy access through the Favorites tab in the future.
In this article
Personal FoldersShared FoldersAccessing another user's personal foldersRequirementsAccess the employee's personal folders