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Advanced Connections
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Advanced Connections
ShareFile is compatible with FTP clients including WS-FTP or FileZilla. You can also connect to your ShareFile account using a WebDAV client.
Use your FTP or WebDAV settings by going to Settings > Personal Settings > Advanced Connections.
FTPS Support
ShareFile supports FTPS transfers.
- SFTP is not currently supported.
Notes:
- ShareFile acts as an FTP server and not as an FTP client. ShareFile does not automatically integrate with other FTP sites and servers directly.
- If you have Two-step verification, please generate an Application Specific Password to connect to FTP using your login information.
Port Requirements
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You can connect to ShareFile using an implicit SSL/TLS connection (port 990).
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When an FTP client connects to ShareFile, they will be using an outbound port in the range of 32768-57344. To enhance security, the connection randomly switches port numbers within this large range.
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For information on ShareFile IPs, see Domain inclusion list.
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Finding the IP of my server - You can find the IP of your account’s assigned FTP server using the “ping yoursubdomain.sharefileftp.com” command in the Windows Command Line menu. You can find your FTP server name within your ShareFile account under Personal Settings > Advanced Connections.
Limitations
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A user can have 8 simultaneous connections. Attempting any more connections will result in an error. If you cannot close connections, you may do so by closing your FTP client.
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Move and Copy functions are not supported. Changes made in this manner will not be reflected in the ShareFile web app.
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ShareFile does not support the Rename function when moving files.
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This feature does not support company credentials.
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This feature is not currently available for data on customer-managed StorageZones.
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This feature is not compatible with VDR accounts using the view-only feature.
Enabling external tools
Go to Admin Settings > Enable ShareFile Tools > External Tools to select FTPS Access and WebDAV Access.
Advanced Connections for FTP Settings
You can connect to ShareFile using an implicit SSL/TLS connection (port 990). For security, ShareFile only supports secure FTPS transfers, which are sent over SSL/TLS, and not SFTP transfers, which are sent over SSH.
ShareFile FTP login and server information can be found in the ShareFile web app. Navigate to Personal Settings > Advanced Connections > FTP Settings.
In your FTP client or etc., enter the following FTP Server Information:
Security: Implicit SSL/TLS (Port 990) Required
FTP Server: yoursubdomain.sharefileftp.com (If your account is mycompany.sharefile.com enter mycompany for the subdomain).
User name: yoursubdomain/youremailaddress
Password: (your ShareFile password or your FTPS application specific password)
If FTP Settings are not present, an Admin on your account can enable this feature within the External Tools menu in the Admin Settings section of their account.
Configuration examples
The following recommended setups have been verified by ShareFile Support.
Note:
Use of these clients with settings not listed here may not be fully supported.
FileZilla for Windows and Mac
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Select File.
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Select Site Manager. A new window will pop up.
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Select New Site and set it up as follows:
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Name the connection. e.g. ‘ShareFile’
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Host - Server address
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Server Type - For FTP, select Regular FTP. For FTPS, select Require implicit FTP over TLS.
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Login Type - ‘Normal’
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User - Enter username in format subdomain/email address
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Enter Password - ShareFile account password
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Click on the Transfer Settings tab
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Select Passive Mode.
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Select Connect.
Ipswitch FTP
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Select File.
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Select Connect
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Select Connection Wizard
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Name the connection - e.g. ‘ShareFile’
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Connection Type –> Regular FTP: Select ‘FTP’ from drop down. Secure FTP: Select ‘FTP/Implicit SSL’ from drop down
- Enter Server Address
- Enter user name
- Format of ‘subdomain’/’email address’
- Enter Password
- ShareFile account password
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Select on the Advanced button.
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Select the Advanced tab on the left.
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Ensure the check box for Use Passive mode for data connections is selected.
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Select OK to finish.
Cute FTP
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Select the File drop-down menu
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Select New > Regular FTP: Select ‘FTP’ from drop down. Secure FTP: Select ‘FTP/Implicit SSL’ from drop down
A new window will pop up
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Label - A connection name, e.g. ‘ShareFile’
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Host name - Server address
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Enter user name - Use format of subdomain/email address
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Enter password - ShareFile account password
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Select Login method - Normal
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Select Type.
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Under the Data connections type select: Use PASV
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Select the Connect button.
Smart FTP
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Select File.
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Select New Remote Browser.
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Protocol - Regular FTP: Select ‘FTP’ from drop down. Secure FTP: Select FTP over SSL Implicit.
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Host - Server address
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Enter user name - Format of ‘subdomain’/’email address’
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Enter Password - ShareFile account password
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Name the connection - e.g. ‘ShareFile’
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Click on the Properties button
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Highlight the Connection tabc.
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Under Data Connection and Mode, select Passive Mode
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Select OK.
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