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Knowledge-Based Authentication for the recipient

January 22, 2025

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The following information provides the steps necessary for a recipient of a knowledge-based authentication enabled signature request to access the request.

Open the document by selecting Review & Sign Document in your email or from an online form in your browser.

The knowledge-based authentication process begins with the KBA screen.
Complete the Personal info page by providing the answers to the required fields.
Select Next step to open the Security questions page.
Select Continue authentication to open the signing page for completion.

For more information on completing a signature request, see Sign a document.

Note:

After three failed attempts to correctly complete the security questions, the signer will be locked out of the signature request. In such cases, the sender can either reset the KBA attempts for that Signature request to unlock the signer or restart a New Signature request entirely. For more information, see How to enable a Knowledge-Based Authentication for a signature request.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Knowledge-Based Authentication for the recipient

January 22, 2025

Contributed by:

January 22, 2025

Contributed by:

Knowledge-Based Authentication for the recipient

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