Delete employee users

May 30, 2024

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This article explains the process to remove employee users from your ShareFile account.

Requirements

Manage employee users permission must be enabled.
Employee users listed as the Billing contact cannot be deleted unless a new Billing contact is selected.

Instructions

Navigate to People > Browse Employees.
Select the employee user that you want to remove by clicking the Manage icon in the same row as the employee users name.
Under Actions, select Delete from system.
When asked to Assign files owned by this employee to:, select yourself or click the X to search another employee user to own the reassigned items.
Select Delete and Reassign.

Tip:

When a user is deleted, the content of their Personal Folders, Shared Folders, and Projects they owned must be reassigned.

The employee user is now deleted and their files contents are reassigned.

Notes:

Deleting a user requires the reassignment of files, folders, and projects to another user. Share ownership will change to the new assigned user.

ShareFile recommends running all necessary user reports before deleting the user from system.

Deleting a user from the system is permanent. Their employee license becomes available immediately. An employee user that owned several items might take several moments for the reassignment operation to complete.

Once the folders are reassigned, the new owner can delete the folders from Shared Folders. Personal Folders are titled with the previous employee’s email address.

Inbox and Sent message items cannot be deleted.

File Box, Inbox, and Sent message items of the deleted user reassigned to the user selected.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Delete employee users

May 30, 2024

Contributed by:

May 30, 2024

Contributed by:

Delete employee users

Requirements

Instructions

In this article