Delete employee users

This article explains the process to remove employee users from your ShareFile account.


  • Manage employee users permission must be enabled.
  • Employee users listed as the Billing contact cannot be deleted unless a new Billing contact is selected.


  1. Navigate to People > Browse Employees.

  2. Select the employee user that you want to remove by clicking the Manage icon in the same row as the employee users name.

  3. Under Actions, select Delete from system.

  4. When asked to Assign files owned by this employee to:, select yourself or click the X to search another employee user to own the reassigned items.

  5. Select Delete and Reassign.


    When a user is deleted, the content of their Personal Folders, Shared Folders, and Projects they owned must be reassigned.

The employee user is now deleted and their files contents are reassigned.


  • Deleting a user requires the reassignment of files, folders, and projects to another user. Share ownership will change to the new assigned user.

  • ShareFile recommends running all necessary user reports before deleting the user from system.

  • Deleting a user from the system is permanent. Their employee license becomes available immediately. An employee user that owned several items might take several moments for the reassignment operation to complete.

  • Once the folders are reassigned, the new owner can delete the folders from Shared Folders. Personal Folders are titled with the previous employee’s email address.

  • Inbox and Sent message items cannot be deleted.

  • File Box, Inbox, and Sent message items of the deleted user reassigned to the user selected.

Delete employee users