Log Locations for ShareFile Applications

September 10, 2025

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Apps with log submission capabilities

The following applications have built in capabilities to submit logs:

ShareFile for Mac
ShareFile for Windows
ShareFile for iOS
ShareFile for Android
ShareFile for Outlook
ShareFile Migration Tool

Tools with unsupported log submission capabilities

The following tools do not have built in capabilities to submit logs:

Storage Zone Controller (SZC)
User Management Tool (UMT)

If you’re unable to access the Help menu to submit your logs, you can manually collect them here:

Storage Zone Controller (SZC)

Path for SZCv5 C:\inetpub\wwwroot\ShareFile\StorageCenter\SC\logs
Path for SZCv6 C:\ProgramData\ShareFile\StorageCenter\logs
- Note: If path for v5 log is not removed, this path needs to be labeled as logs path for SZC v6
IIS logs C:\inetpub\logs\LogFiles\W3SVC1

User Management Tool (UMT)

C:\ProgramData\Citrix\ShareFile\User Management Tool (Grab the umt.log file / and the .results file in the “Results” folder)
C:\Users\%USERNAME%\AppData\Local\ShareFile\UMT\Logs
C:\ProgramData\Citrix\ShareFile\User Management Tool\Jobs

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Log Locations for ShareFile Applications

September 10, 2025

Contributed by:

P P

September 10, 2025

Contributed by:

P P

Log Locations for ShareFile Applications

Apps with log submission capabilities

Tools with unsupported log submission capabilities

Storage Zone Controller (SZC)

User Management Tool (UMT)

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