Getting started

Electronic signatures are an easy and fast way to get documents signed online. These features give your organization the power to obtain legally binding signatures on documents entirely online — faster and more secure than paper documents.

ShareFile licenses are required to enable electronic signature features for your employee users.


See RightSignature user guidance for electronic signature user information.

Supported content

Electronic signatures are supported for documents that are fewer than 150 pages and less than 20 MB. Supported document types include:

  • PDF
  • Microsoft Word documents
  • Plain text files
  • Rich text files


Format 3D PDFs to 8.5x11 and the same orientation on all pages.

Activate electronic signature licenses for ShareFile users

ShareFile administrators can log in to the web application to verify electronic signature licenses are allocated and activated with in their ShareFile account.

  1. Select Settings.
  2. Select Admin Settings.
  3. Select Admin Overview.

Under Allocated licenses, view a number of employee licenses available for Electronic Signature features. See Add employee users with e-signature access in Configure to enable employee users with e-signature sending capabilities and other permissions.


Electronic signatures licenses allow 100 documents per employee license to be sent per month. For example, an account with 10 employee licenses can send 1,000 documents in a month. These licenses are pooled together for the entire account. An individual employee user can send 100 or more documents in a month given there are enough licenses available in the pool.

Firewall considerations

Allow web traffic

To connect users from your on-premises environment to communicate with the RightSignature Control Plane for Electronic signature features, authorize HTTPS/TLS 1.2 traffic to the following IPv4 addresses and * domain:

Control Plane IP addresses

CIDR Notation IP Address Netmask

Allow email notifications

Enable incoming email notifications for users on your on-premises environment. Configure email security gateways and spam filters for trusted hosts using the IPv4 and email addresses to receive Electronic signature-related email notifications:

Notification IP address
Notification email addresses

For other ShareFile related Firewall Configurations, see CTX208318.


See Enable integrations for more information on available integrations to configure for RightSignature electronic signature capabilities.

Two-step verification

ShareFile strongly recommends the use of two-step verification as an extra layer of security to reduce the likelihood of any unauthorized access to Citrix accounts. Two-step verification uses your phone to provide an extra layer of security for your user name. After you sign in, you are asked to enter a verification code that is sent to your phone using a text message (SMS) or voice call. Some apps require an app-specific password that must be generated each time you want to sign in to the app.

Getting started