Podio service description
Citrix Terms of Service can be found here.
As a part of the Terms of Service, our Service Description is available here.
The Podio specific services are further described in the knowledge articles listed at this site: https://docs.sharefile.com/en-us/podio.html.
SERVICE SPECIFIC TERMS
Podio. The following terms apply only to the Podio Service:
Customer Access and Use.
Customer shall be solely responsible for its actions and the actions of its Users while using the Services and the contents of transmissions through the Services (including, without limitation, Customer Content). Customer agrees not to knowingly upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Services or any computer. Customer is solely responsible for (i) the configuration of Customer’s Account, (ii) the operation, performance and security of Customer’s equipment, networks and other computing resources used to connect to the Services, (iii) ensuring all Users exit or log off from the Services at the end of each session, (iv) maintaining the confidentiality of Customer’s Accounts, User id’s, conference codes, passwords and/or personal identification numbers used in conjunction with the Services, and (v) all uses of the Services that occur using Customer’s password or Account. Customer shall notify Citrix immediately of any unauthorized use of a Customer Account or any User password, or any other breach of security that is known or suspected by Customer. Customer agrees to indemnify and hold Citrix harmless against any claim and/or liability resulting from Customer’s failure to comply with the responsibilities set forth herein. Customer may use Podio for the number of Podio Users set forth in the applicable Order or as added by an Administrator or Podio User and invoiced to Customer. A Podio User is an individual who may access and use the Services in accordance with the Agreement and has a Named User ID, which may not be shared or transferred. The Administrator may change the privileges of a Podio User in the Administration Center.
Customer Accounts and Responsibilities.
A Customer Account is required for an individual to access and utilize the Services. To establish a Customer Account, each User must complete a registration process by providing Citrix with current, complete and accurate information as prompted by the registration form and promptly update such information, as appropriate. Each User must choose a personal, non-transferable password and Customer Accounts can’t be shared or used by more than one individual. Customer is responsible for its Podio Users’ compliance with the Agreement. Customer is provisioned with a Podio account or signs up at www.podio.com (after email verification to ensure the identity of the User accessing the account, a password is issued and an account created). Podio Users with designated privileges may invite new or additional Podio Users to the Services or to specific workspaces. The Customer Administrator may reassign a reasonable number of Podio Users, and upon such reassignment, the previously designated Podio User shall no longer access the Services at any time, without incurring additional Fees.
Technical Support.
Customer and technical support for Podio is available at https://support.sharefile.com/s/topic/0TODn000000ghsdOAA/podio
Use Levels.
User licenses: When accessing the Services, Customer shall not falsely identify itself or provided any false information to gain access to the Services. For example, Customer shall not invite its employees to use the Services by a non-employee email domain in order to avoid paying for the employee as a User. Additionally, Customer may not resell or redistribute subscriptions to the Podio Services outside of their organization.
Workflow automation is included in the Podio Premium version. We keep limits in place for maximum workflow automation usage for security and performance purposes. Such limits may be updated from time to time by Citrix in its sole discretion.
General limitations: We keep this page up to date with known and general limitations of the Podio service: Known limitations in Podio. We recommend deploying Podio to teams with less than 1000 employees. We recommend maximum 500,000 items in one app.
Customer Data Upon Termination.
Podio will retain Customer Content for as long as Customer’s account is active. Customer acknowledges and agrees that Podio has no obligation to retain any Customer Content following termination. In the Free services plan we retain data for inactive accounts without login for 13 months. After 13 months of no activity, the user is notified and the data is queued for deletion. During the term, the Customer is strongly encouraged to make its own backups of data stored on the Services.
Fees and Payment.
Customer will pay charges for the Podio Services in accordance with the pricing provided when subscribing for the Services (“Fees”). Fees for the Services are subject to change upon 30 days’ notice (which may be sent by email to the address most recently provided to Citrix or Administrator’s email address). The Podio Services are available either as a paid Services plan (a “Podio Premium Account”) or as a free Services plan. A free Services plan is any Podio organization with a limited number of Users and functionality as determined by Podio in its discretion from time to time. Each Podio Premium Account invoiced to and paid by the Customer comprises a single Podio organization with an unlimited number of Users and special features not found on the free Services plan. All Fees are exclusive of taxes (VAT or otherwise), which may or may not be added to the price, depending on applicable law and the legal residence of the Customer.