Podio

Workflow Automation: Trigger an SMS Text Reply

January 22, 2024

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Step One: Configure ClickSend Inbound Rule Note: This step is only necessary one time during the initial integration setup of your own ClickSend account. If you are only using Workflow Automations purchased/comped credits and do not have your own ClickSend account integrated you may skip to the next step.

In ClickSend, navigate to SMS > Settings > Inbound SMS Settings.
Click “Add New Rule”.
“Dedicated Number” select “Any” unless you have a dedicated number for Workflow Automation, in which case select the appropriate number.
“Rule Name” enter any name you wish, this is for your reference only.
“Match for” select “Any Message”
“Action” select “URL”
“URL” enter “https://workflow-automation.podio.com/processsms.php” (without quotes)
Check “Enabled” and click Add

Trigger SMS Text 2

Step Two: SMS Text Reply Trigger To handle SMS Text replies, select SMS Text Reply when creating a new flow.(Must be used in conjunction with the Send SMS Text action.)

Trigger SMS Text 3

There are 2 tokens that are available for use in your flow: 1. SMS FROM Number 2. SMS Message.

Trigger SMS Text 4

Note: The SMS FROM Number is a random available SMS number provided by the SMS service Workflow Automations uses. They are unique to each item in Podio. If an SMS text is sent to the same recipient, on separate Podio items, they will be received by the recipient from different numbers. All replies back to the recipient will be received via the unique number.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Workflow Automation: Trigger an SMS Text Reply

January 22, 2024

Contributed by:

P P

January 22, 2024

Contributed by:

P P

Workflow Automation: Trigger an SMS Text Reply

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