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Send Logs using Citrix Files for iOS
When you are consulting with ShareFile Technical Support, they might ask you to provide them a log file to assist them in diagnosing your problem.
The following provides the steps necessary to provide a log file for ShareFile Technical Support.
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In the Citrix Files app, navigate to Settings and tap it.
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Tap About.
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Tap Report an issue.
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Enter a description of your issue to assist the technical support representative, then tap Submit.
The confirmation message displays.
Note:
If you need further assistance, reference the number noted in the confirmation message when talking to the technical support representative.
In this article
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