ShareFile Web

ShareFile is a file sharing service that enables users to easily and securely exchange documents.

ShareFile helps you exchange files easily, securely and professionally with secure data sharing and storage, customizable usage and settings, and tools that allow you to collaborate more easily and get your work done.

For information about new features, see What’s new.

System requirements

ShareFile is accessible by any computer with a supported web browser and an internet connection. In order to utilize all features and functions of the ShareFile web application, we recommend the following browser types:

  • Microsoft Edge - Latest version


    • Due to a known Microsoft issue, CIFS connectors cannot be accessed from the Microsoft Edge browser when utilizing NetScaler for authentication.
    • ShareFile password reset uses the reCAPTCHA tool for verification. reCAPTCHA is not supported by Microsoft Edge. See ShareFile No Password Reset in Microsoft Edge for more information.
  • Mozilla Firefox - Latest version

  • Google Chrome - Latest version

  • Apple Safari - Version 10 through latest version


    Due to issues with displaying certain folders and menus, the ShareFile web application may not be accessible via Safari in Private Browsing mode.

Fixed issues

Fixed issues in 22.0615

  • Expiration dates for uploaded files might not update correctly when using Get A Link. [SFWEB-13309]

Fixed issues in 21.1210

  • File details might not display for some uploaded files. [SFPLATFORM-14977]
  • Moving files using Citrix Files for Windows might cause an error. [SFPLATFORM-15008]
  • Attempts to save account preferences might fail. [SFWEB-13173]

Fixed issues in Files 21.1007

  • File requests might fail when invalid recipients are included. [SFPLATFORM-14852]

Fixed issues in 21.0813


Releases for Files in Citrix Workspace now incorporate the date into the release version number. Multiple releases are provided at the end of the week.

  • Clients created in some Content Collaboration acounts might not receive an activation email. [SFPLATFORM-14323]

Fixed issues in 21.26

  • Attempts to link Cloud licenses might cause Premium Plan customers to lose electronic signature capability. [SFPLATFORM-14198]
  • Bounce notifications might not be received after Welcome Emails are sent to bad addresses. [SFPLATFORM-14208]
  • Attempts to change the account wide retention policy might fail. [SFWEB-13094]
  • When uploading an updated file with the same name but different case, the correct versioning of the file might fail. [SFWEB-13095]

Fixed issues in 21.22

  • Attempts to copy files in the same storage zone might fail. [SFPLATFORM-14183]
  • Attempts to delete files or folders created by the user might fail. [SFPLATFORM-14177]

Fixed issues in 21.21

  • Attempts to update your account with a new credit card might fail. [SFWEB-13080]

Fixed issues in 21.20

  • Attempts to send an encrypted email in the WebApp or Citrix Files for Outlook might fail. [CCCHELP-524]

Fixed issues in 21.14

  • Accessing .mp4 files might not trigger a notification to the file owner. [SFPLATFORM-13955]
  • When you enable restricted sharing for connectors, you might lose the ability to edit link options. [SFWEB-12728]
  • Some .jpg files do not display correctly in preview. [SFWEB-13040]

Fixed issues in 21.9

  • The download access setting might display the option of “29 days” in error. [SFWEB-13024]

Fixed issues in 21.4

  • During parallel syncs, attempting to pause a multiple file upload might not work. [SFWEB-12983]

Fixed issues in 21.1

  • This release addresses several issues that help to improve overall performance and stability.

Known issues

Known issues in 21.1

No new issues have been observed in this release.

Known issues in 20.31

No new issues have been observed in this release.

Known issues in 20.30

No new issues have been observed in this release.

ShareFile Web