ShareFile

Send Logs

When you are consulting with ShareFile Technical Support, they might ask you to provide them a log file to assist them in diagnosing your problem.

The following provides the steps necessary to provide a log file for ShareFile Technical Support.

  1. In the Citrix Files app, navigate to Settings and tap it.

    Log file in ShareFile for ios help screen

  2. Tap About.

    Log file in ShareFile for ios help screen

  3. Tap Report an issue.

    iOS logs 3

  4. Enter a description of your issue to assist the technical support representative, then tap Submit.

    Log file in ShareFile for ios screen

The confirmation message displays.

Log file in ShareFile for ios screen

Note:

If you need further assistance, reference the number noted in the confirmation message when talking to the technical support representative.

Send Logs

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