ShareFile

Send Logs

When you are consulting with ShareFile Technical Support, they might ask you to provide them a log file to assist them in diagnosing your problem.

The following provides the steps necessary to provide a log file for ShareFile Technical Support.

  1. Right click on the ShareFile logo in the Windows system tray, then select Help.

    Log file in ShareFile for Windows help screen

  2. Select Send Logs.

    Log file in ShareFile for Windows screen

  3. Select Submit.

    Log file in ShareFile for Windows screen

    Note:

    Check the box for Include database files if the technical support representative asks for it.

  4. Provide the Technical Support Representative with the reference log code.

    Reference in ShareFile for Windows screen

Send Logs

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