Send Logs using ShareFile for iOS

Send logs to ShareFile Technical Support when the app crashes, an action repeatedly fails, or you have persistent sign-in issues. Before you collect logs, try basic troubleshooting, such as closing and reopening the app, checking your internet connection, and signing out and back in if appropriate.

Before you collect logs, make sure that:

• You use the latest version of the ShareFile app.
• You recently reproduced the issue.
• You are signed in to the ShareFile app.

The following steps send a log file to ShareFile Technical Support.

1. In the ShareFile app, navigate to Settings and tap it.

2. Tap About.

3. Tap Report an issue.

4. Enter a description of the issue, including the time it occurred, then tap Submit.

The confirmation message displays.

Contact ShareFile Technical Support if the issue continues after basic troubleshooting or prevents you from using the app. Provide the confirmation number, your user or account information, your device model, iOS version, ShareFile app version, and the time the issue occurred.

Note: Keep the confirmation number from the confirmation message. ShareFile Technical Support uses it to locate your submitted logs.