File Provider for Mac

March 11, 2025

Contributed by:

P P P

ShareFile for Mac uses Apple’s FileProvider API to sync data between your local Mac and online storage.

Supported OS versions

macOS 13 Ventura or later

Download ShareFile for Mac.

Notable features

Easy installation: Users do not have to configure system security, approve a kernel extension, or reboot.
Spotlight integration: Accessed files and folders are indexed and appear in Spotlight search.
Co-editing: ShareFile for Mac now supports co-editing with Microsoft Office 365.

Notable changes

Finder: ShareFile is now listed as a location in the Finder sidebar.
Offline settings: Offline settings for files and folders are now managed by cloud icons.

This new behavior is part of Apple’s FileProvider API.
Cloud badges: Cloud badges are no longer displayed for files and folders.
- A cloud icon indicates that the file is not cached for offline use.
- If there is no cloud icon next to a file, it means that the file is cached and available for offline use.
- Clicking the cloud icon downloads the file.
- Clicking the cloud icon of a folder downloads the entire folder and contents.
Badge overlay: Badge overlay icons on files display differently.
Preferences: Preferences have been adjusted.

Settings regarding caching and Offline Sync are no longer applicable
Context menu: Context menu options are adjusted.
Favorites: The contents of the favorites folder now consists of shortcut links pointing to the original items.

FAQ about FileProvider

What happens to cached/offline data from the previous installation of ShareFile for Mac?

The files remain cached on the local system.

Notes:

Choosing to remove offline data when using the Tech Preview will also remove data from the previously installed version of ShareFile for Mac.

Resetting app settings will remove cached data from the older version of ShareFile for Mac.

Where are the files I have downloaded/edited, cached?

The files in Finder are the actual files, there is no longer a corresponding cache folder for files that appear within ShareFile.

What can I do when encountering an issue?

Please report any issues through the help menu before troubleshooting.

Help

Help two

General known issues with workarounds

Files must be completely downloaded before opening (Ex: streaming a video file).
- Workaround: None.
Offline/Cached from previous versions of SFMac will not be available.
- Workaround: None.
Offline/Cached content from one account is lost when switching to a different account.
- Workaround: None.
Note:

The app displays a warning and requires confirmation before removing content.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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File Provider for Mac

March 11, 2025

Contributed by:

P P P

March 11, 2025

Contributed by:

P P P

File Provider for Mac

Supported OS versions

Notable features

Notable changes

FAQ about FileProvider

What happens to cached/offline data from the previous installation of ShareFile for Mac?

Where are the files I have downloaded/edited, cached?

What can I do when encountering an issue?

General known issues with workarounds

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