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ShareFile
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Personal Security

June 25, 2025
Contributed by: 
P

To access Personal Security, go to Settings > Personal Settings > Personal Security.

Change Security Question

The security question is used by Support to verify your identity.

To change the security question, select a question from the drop-down options and type your answer. Click Save to save your response.

Security Question

Two Step Verification

Two-Step Verification uses your phone to provide an extra layer of security for your username and password. After logging in, you will enter a verification code sent to your phone via text message (SMS) or voice call. Two-Step verification also supports Authenticator apps like Google and Microsoft as an option instead of receiving verification codes.

Two-Step Verification is available to both Client and Employee users.

The following information is included in this article:

Enroll in Two Step Verification

Once you locate your ShareFile account activation message in your email, complete the final steps to start using ShareFile for the first time.

  1. In the Welcome to ShareFile message, select Create your account.

    Email activation message

  2. The Choose a password screen displays.

    Email activation message

  3. Create your password and confirm it, then select Continue.

    The Set up 2-factor authentication screen displays.

    Email activation message

  4. Enter the phone number that you want to use for 2-factor text messages or phone calls.

  5. Select Send code to initialize the 2-factor process.

    The Verify your phone number screen displays.

    Email activation message

  6. Check your phone for the code and enter it in the Code field then select Continue.

    The Choose your security question screen displays.

    Email activation message

  7. Select from the list of questions then provide the answer in the field.

  8. Select Continue.

    Your ShareFile dashboard displays. Welcome to ShareFile.

    SF start page

Phone Numbers

Whenever you login from an untrusted computer or device, we will send you a verification code to your saved phone numbers.

To backup or edit a phone number:

  1. Click Add a Backup Phone.
  2. Provide the Country code and a backup Phone Number and click Send.
  3. Verify the code sent to your backup phone number and complete the enrollment.
  4. If you have set up a backup phone number, you will be presented the options before receiving the code. Select Use another verification method to choose from the other available methods.

Pair an authentication app to receive verification codes

An authenticator app lets you generate verification codes on your phone.

To set up an authenticator app:

  1. Click Set up an authenticator app.
  2. On your phone, search your app store for an authenticator app (for example Microsoft or Google Authenticator).
  3. Download and install the app.
  4. Add a new account in the app.
  5. Select the option to scan a barcode and use your phone’s camera to scan the barcode from your screen.
  6. Enter the 6-digit verification code from the authenticator app to continue.
  7. Click Verify.

Backup Security Codes

Backup security codes can be used if you lose access to your other verification methods. Once generated, codes should be stored in a secure location.

  1. Generate these codes using the Generate Backup Code button.
  2. Save the codes in a secure location. If you have generated backup codes before, please note generating a new set of codes will invalidate the previously generated set.
  3. During login, you will see an additional option. Click Don’t have access to your devices.
  4. Enter a generated Backup Code.
  5. Click Verify.

  6. Choose Use another verification method to return to other choices to receive a verification code.

    Backup Security Codes

Application Specific passwords

Some ShareFile applications run outside a browser and are not compatible with Two-Step Verification. You will need to create a separate password for authentication. Examples of these applications include Storage Zone Controller, FTP, WebDAV, UMT, and any custom API script.

Click Generate Password to generate a password for a single application, label the password and select Generate.

Password

Personal Security
June 25, 2025
Contributed by: 
P
June 25, 2025
Contributed by: 
P

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