Connectors overview

Connectors allow employees to access files and folders stored on a connected on-premises or cloud-based resource. Users can use the web application and ShareFile apps to view and interact with data stored in connected locations.


ShareFile is decoupling accounts from Citrix Cloud and Workspace. Files integration is disabled from Citrix Workspace. Users can download, upload, move, copy, and delete data from within the ShareFile web application. For more information see, Decouple your ShareFile account from your Citrix Workspace.

Connector overview

Connector type Description Supported services
ShareFile Cloud Connectors Allows ShareFile account users access to personal cloud-based data storage services within ShareFile apps. Users can download, upload, move, copy, and delete data within these connected resources. These connectors require each user to authenticate with their service credentials. Users must and allow the ShareFile service to communicate with the permitted cloud-based service. Office 365, OneDrive for Business, SharePoint Online, Dropbox, Box, OneDrive, Google Drive
On-premises Connectors On-premises connectors allow users to access data locations within Network file shares or as SharePoint sites. These connectors require an additional configuration of storage zone controller in a local environment. SharePoint sites, collections, libraries, Network file shares, Documentum Connector

Supported apps

App type Supported
Web app Latest version
Mobile apps iOS, Android, Universal Windows Platform
Desktop apps ShareFile

Connector types

The following connector types can be enabled once:

  • Box
  • Dropbox
  • Google Drive
  • OneDrive

Alternatively, the remaining connectors require additional configuration. The following connector types can configure multiple connections for user access:

  • On-premise connections

  • OneDrive for Business

  • SharePoint Online

Please note an Office 365 administrator must add the Citrix ShareFile Connector for Office 365 to secure ShareFile service access to Office 365 data.

Recommendations for using OneDrive for Business connector via ShareFile for Windows application


While using the OneDrive for Business connector via the ShareFile for Windows application, a default Folder and Files setting within the Windows operating system may lead to a large amount of API calls to the Microsoft Graph API when hovering over files or folders in the UI to display file size and file count information.


To avoid a large number of inadvertent calls to the Graph API, ShareFile recommends that you or your administrator disable the Display file size information in folder tips using the following steps:

  1. In Windows Settings navigate to File Explorer Options > View tab > Advanced Settings > Files and Folders menu.

    Connector overview

  2. Deselect the Display file size information in folder tips option.


  • This setting drastically reduces your API calls to Microsoft Graph API resulting in optimized performance of the ShareFile connector. For more information about throttling limits posed by Microsoft, see Microsoft’s API throttling limits.

  • As a best practice to lessen the complexities, ShareFile recommends avoiding large and complex folder structures when creating a Connector.

Configuration requirements

  • Personal Cloud Connector access is enabled for a ShareFile account.
  • Existing on-premises storage zone has connector features enabled on the primary storage zone controller.
  • Employee users with the permission to Create and Manage Connectors have access to Connector settings in Admin Settings.
  • To share files from connectors, Connector Sharing access must be enabled for the ShareFile account.
  • Users with access to Connectors require Use Personal File Box permissions to share files from Connectors. Files shared from Connectors are copied to the File Box first. Recipients of the share link or email might not have immediate access to download those files until the copy is complete.
  • This feature requires ShareFile managed storage zones (cloud storage).

Enable and add connectors for ShareFile users


Account owners can request to activate this feature on their ShareFile account.

For accounts that have Personal Cloud Connectors features enabled, employee users with the required permissions to manage and add connectors can open Admin settings > Connectors.

Select Enable or Add from the available connectors.

Connector dashboard

Manage access to connectors

When enabling and adding a Connector, you grant other users access to the Connector within their ShareFile account. The user has access to data locations within their own accounts. Local storage resource determines access-control permissions to those cloud-based data locations.

You can choose which employee users or distribution groups have access to their cloud-based or on-premises connector in the Manage Access dialog box. Click Save or Skip when done adding users. If you select skip, only the user that creates the connector, and the Super User Group, have access to the connector.

Connector manages access

Add an on-premises SharePoint, Network File share, or Documentum Connector


An existing storage zone with Network Share or SharePoint connector features enabled is required to add on-premises connectors. For more information, see Create and manage storage zone connectors.

Employee users must have the permissions to Create and Manage Connectors and Create root-level folders to add on-premises connectors.

  1. Navigate to Admin Settings > Connectors and then select Add next to Network Share or SharePoint connector. Please note that if you are using Citrix Cloud these settings are found in Content Collaboration > Manage > Connectors.

  2. Within the Add Connector dialog box, enter the display name for the Connector. Connectors must have a unique name and not one currently used on the account.

    Add a connector shared drive Add a connector sharepoint site

  3. You can choose the on-premises zone that is local to the Network Share or SharePoint site.


    The zone must either be in the same domain or have a trust relationship with the storage resource.

  4. Enter the path to the Network File Share connector using the UNC Path or enter the Site using the HTTP or HTTPS URL of the SharePoint site or document library.

Other considerations include:

  • Network File shares and SharePoint document libraries will require additional (basic) authentication upon opening the connector. The credentials used to log in to the ShareFile account might be different than the credentials required to authenticate to the Connector.
  • If both Network File share and SharePoint connectors are configured, note the same credentials are used to authenticate with SharePoint libraries and Network File shares. If a user needs to use different credentials to access a connected library or share, the user must log out of their ShareFile account and close the browser session. When you open the connector, you need to authenticate using the alternate credentials.
  • Basic Authentication does not support non-ASCII characters. If using localized user names, try using NTLM or Negotiate authentication.
  • Due to a known Microsoft Issue, Network File share connectors cannot be accessed from the Microsoft Edge browser when utilizing a Citrix ADC for connector authentication.

Enable SharePoint Online Connector

SharePoint Online requires a few additional steps to work properly with ShareFile. Before taking any action in the ShareFile web application, you need to add the ShareFile app to your SharePoint Online site.

First, add the ShareFile App to your SharePoint Online site.

Navigate to this site where you replace the <Tenant> with your company/tenant name: https://<tenant>

Select the Add button, then follow the prompts.

Connector overview


In order for the app to function properly, please take the required steps to Trust the ShareFile app when prompted.

Once you have installed the app, navigate to Admin Settings > Connectors to view all Connectors available for your account.

Select Enable for the SharePoint Online connector. You are prompted to name the Connector and provide a Site URL.

Connector overview

Enter the URL path to your OneDrive for Business or SharePoint Online account. Enter the URL as follows, replacing “mysite” with your own domain/site name and adding the %loginname% wildcard where indicated. If you do not know your subdomain, you can find it in your web browser when you sign into OneDrive or SharePoint. or

Connector overview

By adding a user to the access list for a specific Connector, that user is able to use the Connector to link their account to another data storage service. Select Save to continue.

Alternatively add the Connector app to the respective SharePoint Online account if the above option does not work.

Connector overview Connector overview Connector overview

Notes and limitations

Item Description
On-Prem Customer Restrictions Personal Cloud Connectors are supported for accounts utilizing Customer-Managed storage zones that are associated with ShareFile-Managed storage zones. This feature is not available to accounts with no association to a ShareFile-Managed storage zone including on-prem or tenant setups.
Limitation File uploads to Personal Cloud or SharePoint Online currently have a maximum upload size of 200 MB per file.
Limitation File uploads to the OneDrive for Business Connector currently has a maximum upload size of 16GB.
Limitation Connectors must have a unique display name. Users are blocked from using a connector name that is currently in use elsewhere on the account.
Limitation Actions such as browsing folders or downloading files may fail when using Safari web browser. To resolve any issues, please ensure cookies are allowed in your Safari system preferences.