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Reset user phone number for Two Step Verification
ShareFile uses two-step verification using your phone to provide an extra layer of security for your user name and password. After logging in, you will enter a ShareFile verification code sent to your phone via text message (SMS) or voice call. Two-Step verification also supports Authenticator apps like Google and Microsoft as an option to instead of receiving verification codes.
If a user has to change their primary phone number used for Two-step verification, the Account Owner can initiate a reset.
Note:
Some apps require an application-specific password that must be generated before you can sign into the app.
Requirements
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Two-Step Verification is available to both client and employee users.
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Account admins that require their primary phone number to be reset must contact ShareFile Support for assistance.
Instructions for Admin
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Navigate to People > Browse Employees or Browse Clients.
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Select the employee user that requires a reset.
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Under Actions, select Reset two-step verification.
A confirmation message displays.
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Select Reset.
Instruction for employee or client users
When the admin requests a reset for an employee or client user, an email is sent. The user has 15 minutes to complete the reset once the email is sent.
Use the following instructions to complete a two-step verification reset.
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Select the link provided in the email.
Note:
This reset link will expire after 15 minutes. Each time the administrator sends a link to reset, the previous reset link expires.
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Once authenticated, enter the new phone number to complete the two-step verification enrollment.
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