ShareFile

Reset user phone number for Two Step Verification

August 23, 2024

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ShareFile uses two-step verification using your phone to provide an extra layer of security for your username and password. After logging in, you will enter a ShareFile verification code sent to your phone via text message (SMS) or voice call. Two-step verification also supports Authenticator apps like Google and Microsoft as an option instead of receiving verification codes.

If a user needs to change their primary phone number used for two-step verification, an administrator with ‘Manage employees’ permission can initiate a reset.

Note:

Some apps require an application-specific password that must be generated before you can sign into the app.

Requirements

Two-Step Verification is available to both client and employee users.
Administrators with ‘Manage employees’ permission can reset two-step verification for all users except the Master Administrator
An administrator that require their primary phone number to be reset must contact ShareFile Support for assistance.

Instructions for administrators with ‘Manage employees’ permissions

Navigate to People > Browse Employees or Browse Clients.
Select the employee user that requires a reset.
Under Actions, select Reset two-step verification.

A confirmation message displays.
Select Reset.

Instructions for employee or client users

When the admin requests a reset for an employee or client user, an email is sent. The user has 15 minutes to complete the reset once the email is sent.

Use the following instructions to complete a two-step verification reset.

Select the link provided in the email.

Note:

This reset link will expire after 15 minutes. Each time the administrator sends a link to reset, the previous reset link expires.
Once authenticated, users may be prompted to register a new phone number to use for two-step verification if the account enforces that two-step verification is used for their type of user.

Note:

If the user is not prompted to register a new phone number, they will need to navigate to Personal Settings > Personal Security > Two-Step Verification where they can add choose to enable two-step verification for their user account and then add a phone number and verify it. They were not prompted because two-step verification is enabled on the account but not required for their user type.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Reset user phone number for Two Step Verification

August 23, 2024

Contributed by:

August 23, 2024

Contributed by:

Reset user phone number for Two Step Verification

Requirements

Instructions for administrators with ‘Manage employees’ permissions

Instructions for employee or client users

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