ShareFile

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October 1, 2025

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Once you locate your ShareFile account activation message in your email, complete the below steps to start using ShareFile for the first time.

In the Welcome to ShareFile message, select Create your account.
The Choose a password screen displays.
Create your password and confirm it, then select Continue.

The Set up Multi-factor authentication screen displays.
Follow the prompts under Authenticator app or Phone number to set up Multi-factor authentication and continue activating the account.

Authenticator app - Verify your identity using a code generated by a mobile app. To add an authenticator app:
1. Search your app store for an authenticator app (for example Microsoft or Google Authenticator).
2. Download and install the app.
3. Add a new account in the app.
4. Select the option to scan a barcode and use your phone’s camera to scan the barcode from your screen. Click Continue.
5. Enter the 6-digit verification code from the authenticator app. Click Continue.
6. Check the box if you want to make this to be your primary verification method.
Once verified, the authenticator app method is added to your account.
Phone Number - Verify your identity using a code sent to your phone number. To add a phone number:
1. Select your Country.
2. Enter your Phone Number.
3. Select a default delivery option. Choose from Text message (SMS) or Voice call. Click Continue.
4. A verification code is sent to your phone number. To validate and add the phone number as multi-factor authentication method, enter the code received. and click Add.
  
  Once verified, the phone number authentication method is added to your account.

From the Choose your security question screen, set a security question. Select from the list of questions then provide the answer in the field.
Select Continue. The ShareFile dashboard displays. Welcome to ShareFile!

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Signing in for the first time

October 1, 2025

Contributed by:

October 1, 2025

Contributed by:

Signing in for the first time

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