ShareFile

Add user licenses to your ShareFile account

August 27, 2025

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When users are added to your ShareFile account, the system will use their email extension to determine if it is required that the user be added as an employee user. Generally, any user added to the ShareFile account that has the same email extension as the account creator will be added as an employee user. For example, if the ShareFile account creator’s email address is sally@acme.com, any user added to the ShareFile account with the email extension @acme.com would be created as an employee user.

Strict Employee licensing and company email address

By default, you cannot create a client user with the same email suffix as your company (ex: johndoe@company.com). This is designed to prevent accounts from circumventing employee licensing requirements.

When a user attempts to create a client user with an employee company email, they will be prompted to send a request to an Admin on the account to create the user as an employee.

Admins will receive an email notification that allows them to review and/or approve the user creation request.

ShareFile User License 1

Do my employees have to have my company’s email?

No. You are able to create an employee user with any email address extension.

Does disabling a user free up an employee license?

No. In order to regain the license for that user, the user must be deleted from the system.

Need more licenses?

For more information regarding ShareFile licenses, features and plan requirements, see the ShareFile Plans & Pricing page.

Add licenses within ShareFile

You can add additional licenses within your account at Settings > Admin Settings > Billing > Manage your ShareFile Plan > Upgrade plan. For more informatin, see Billing.

You can also add a license during Employee creation. If you have used all your current licenses, the system will give you an option to add an additional license once you enter the employee’s email address into the Create Employee form.

Who can modify my licenses?

To request plan changes or create a new user you will need to be an employee user with the request plan changes permission.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Add user licenses to your ShareFile account

August 27, 2025

Contributed by:

August 27, 2025

Contributed by:

Add user licenses to your ShareFile account

Strict Employee licensing and company email address

Do my employees have to have my company’s email?

Does disabling a user free up an employee license?

Need more licenses?

Add licenses within ShareFile

Who can modify my licenses?

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