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Sign in to ShareFile
Overview
Changes to secure.sharefile.com have been made to require you to enter your account’s URL before entering credentials. If the account URL is https://mycompany.sharefile.com, enter mycompany. This change applies to web browsers and all ShareFile applications.
Sign into ShareFile using a Web Browser
-
Open your browser.
-
Type
https://secure.sharefile.com. -
Type your account URL (enter
mycompanyformycompany.sharefile.com).
The login page displays.
-
After the account signin page appears, sign in with your credentials.
Note:
When users set up ShareFile applications for the first time or sign out of an existing tool, they are required to enter their account’s URL before entering their credentials.
Sign into the ShareFile Application
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Launch the ShareFile application or select the ShareFile icon in the notification area or the menu bar.
-
Type your account URL (
mycompanyformycompany.sharefile.com). -
Sign in with your credentials.
You ShareFile dashboard displays.
Sign in using a social media account
To reduce the number of passwords they have to remember, ShareFile clients can use an existing social media account to sign in. For more information, see the ShareFile social sign in article.
If you are a ShareFile account administrator, you need to enable the social sign in functionality, so your clients can use it.
FAQ
I don’t Know my Account URL. What should I do?
If you don’t know your signin URL, select Don’t Know your Account URL?. You will be directed to a page where you can enter your email address. After submitting your email, you will receive a message containing a list of all ShareFile accounts associated with that email address.
What is a ShareFile account URL?
Every ShareFile account has its own unique web address for user signin. For example, if your signin URL is https://mycompany.sharefile.com, the mycompany portion is unique to your organization and may be your company name or another identifier.
Why do I need to know the account URL to sign in?
Knowing your account URL ensures that you are signing in to the correct ShareFile account and the correct company. It also serves as an additional layer of verification to help protect your account.
Why didn’t I receive an email after clicking Don’t Know your Account URL?
The Account Subdomain Confirmation email is sent from mail@sf-notifications.com. Please add this address to your trusted senders list in your email application. Automated emails may sometimes be marked as spam or delivered to your junk folder, so be sure to check those locations for the Account Subdomain Confirmation email. See, ShareFile notifications for more information.
I received the Account Subdomain Confirmation email, why am I associated with so many accounts? Which one do I choose?
Any time you receive a file or an email, or sign in to a ShareFile account, our system associates your email with that account. Some accounts belong to your company or other accounts belong to companies you do business with.
Choose the account URL that closely matches the name of the account or business you recognize. You will need to know your password to sign in to the account you choose. You may have different passwords to the various accounts you may be associated with.
Suspicious Sign In Email
If a user signs in on a new device or from a suspicious location, they will receive an email notification. This email will contain sign in details such as operating system, IP address, location, date, and time. If the user does not recognize this information, we recommend to reset their password immediately. For more information, see: Threat detection alerts.
This Preview product documentation is Citrix Confidential.
You agree to hold this documentation confidential pursuant to the terms of your Citrix Beta/Tech Preview Agreement.
The development, release and timing of any features or functionality described in the Preview documentation remains at our sole discretion and are subject to change without notice or consultation.
The documentation is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making Citrix product purchase decisions.
If you do not agree, select I DO NOT AGREE to exit.