Verify your email

October 3, 2025

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Upon signing into ShareFile web app you are prompted to verify your email address.

To verify your email address:

Sign into your ShareFile web application account: https://secure.sharefile.com/Authentication/Login
After signig in, you are prompted to verify your email address. If you do not verify your email within the 30 days you will be locked out.
Select Send code.
- You receive an email with the subject of Your ShareFile verification code from ShareFile Support «mail@sf-notifications.com»
- If you don’t receive the email please whitelist our email address.
Enter the verification code you received and click Verify.Codes expire and are valid for 15 minutes. You can click Send a new code if the previous code you received expired.
Once verified, you receive a success message.

How to remove a Locked Out status

If your email address is incorrect, contact your Account Owner or an employee user with the Manage Employee permission to update it. Once updated, you’ll have 30 days to verify your account.
Employee users with the Manage Employee permission can identify users who haven’t verified their email within 30 days by navigating to People > Browse Employees and filtering by Locked out employees. These users will have a Locked out label next to their email address.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Verify your email

October 3, 2025

Contributed by:

October 3, 2025

Contributed by:

Verify your email

How to remove a Locked Out status

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