ShareFile

Verify your email

Upon signing into ShareFile web app you are prompted to verify your email address.

To verify your email address:

  1. Sign into your ShareFile web application account: https://secure.sharefile.com/Authentication/Login

  2. After signig in, you are prompted to verify your email address. If you do not verify your email within the 30 days you will be locked out.

    Verify email

  3. Select Send code.
    • You receive an email with the subject of Your ShareFile verification code from ShareFile Support «mail@sf-notifications.com»
    • If you don’t receive the email please whitelist our email address.

      Verify email

  4. Enter the verification code you received and click Verify.Codes expire and are valid for 15 minutes. You can click Send a new code if the previous code you received expired.

  5. Once verified, you receive a success message.

How to remove a Locked Out status

  • If your email address is incorrect, contact your Account Owner or an employee user with the Manage Employee permission to update it. Once updated, you’ll have 30 days to verify your account.

  • Employee users with the Manage Employee permission can identify users who haven’t verified their email within 30 days by navigating to People > Browse Employees and filtering by Locked out employees. These users will have a Locked out label next to their email address.

Verify your email