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Verify your email
Upon signing into ShareFile web app you are prompted to verify your email address.
To verify your email address:
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Sign into your ShareFile web application account: https://secure.sharefile.com/Authentication/Login
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After signig in, you are prompted to verify your email address. If you do not verify your email within the 30 days you will be locked out.
- Select Send code.
- You receive an email with the subject of Your ShareFile verification code from ShareFile Support «mail@sf-notifications.com»
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If you don’t receive the email please whitelist our email address.
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Enter the verification code you received and click Verify.Codes expire and are valid for 15 minutes. You can click Send a new code if the previous code you received expired.
- Once verified, you receive a success message.
How to remove a Locked Out status
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If your email address is incorrect, contact your Account Owner or an employee user with the Manage Employee permission to update it. Once updated, you’ll have 30 days to verify your account.
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Employee users with the Manage Employee permission can identify users who haven’t verified their email within 30 days by navigating to People > Browse Employees and filtering by Locked out employees. These users will have a Locked out label next to their email address.
Auto confirming ShareFile Employee users
When a new employee user is added to ShareFile, they traditionally need to go through an activation flow on their first login.
However, if you expect your employees to log into ShareFile with Active Directory credentials, via a configured SAML 2.0 identity provider, and not via ShareFile credentials, then there is a way to skip this confirmation flow.
If any of the following is true on a ShareFile account where SAML is enabled on the account AND properly configured, then ShareFile will auto-confirm the user upon user creation:
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If Require SSO Login is set to ‘yes’ under Admin Settings – Security – Login & Security Policy – SAML Optional Settings AND the employee does not have any admin permissions.
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The login page for your ShareFile account is set to auto- redirect to your SAML login page, then all employees will be auto confirmed.
In the case where the employee is auto confirmed, then they also will not receive a welcome email if created directly via the API or User Management Tool. It is expected that the administrator either sends their own welcome email, or does a bulk welcome email resend from within the ShareFile Web Application. If the user was created from within the ShareFile Web Application, you can still choose to send a welcome email, though the activation link in the email will take the user directly to https://[subdomain].sharefile.com/.eu and they will be able to log in with their Active Directory credentials immediately.
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