ShareFile

Reset Multi-Factor authentication

September 17, 2025

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ShareFile’s Multi-Factor authentication (MFA) utilizes additional factors like an authenticator app, text message or voice calls in addition to the ShareFile password to provide an extra layer of security when logging into your ShareFile account.

Note:

Some apps require an application-specific password that must be generated before you can sign into the app.

Requirements

Multi-factor authentication is available to both client and employee users.
Administrators with ‘Manage employees’ permission can reset Multi-factor authentication for all users except the account owner.
An administrator that require their primary phone number to be reset must contact ShareFile Support for assistance.

Instructions for administrators with ‘Manage employees’ permissions

Navigate to People > Browse Employees or Browse client contacts.
Select the employee user that requires a reset.
Under Actions, select Reset multi-factor authentication.

A confirmation message displays.
Select Reset.

Instructions for employee or client contacts

When an admin performs a a Multi-Factor authentication reset, the Employee or Client user will be directed to a screen where they can reconfigure their MFA settings after logging in.

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Reset Multi-Factor authentication

September 17, 2025

Contributed by:

September 17, 2025

Contributed by:

Reset Multi-Factor authentication

Requirements

Instructions for administrators with ‘Manage employees’ permissions

Instructions for employee or client contacts

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