ShareFile

Use Offline Access - ShareFile for Mac

January 5, 2026

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To use ShareFile for Mac offline access, do the following:

Click Files Menu.
Click the … overflow menu and select Preferences.
In preferences check Enable offline access.

Note:

The app will need to quit and relaunch to enable the feature.

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Once the Offline Access is enabled, end users are able to right-click on a Folder / File and select Make Available Offline.

Offline Access 10 Offline Access 11

The item(s) you’ve selected will start to sync onto your computer. You may pause or resume syncing during the download process.

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From the preferences you may see the total size of content made available offline.

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Note:

Making an item available offline is only available for content in Personal Folders and Shared Folders.

Unsupported scenarios

When offline, Folder actions are not support, such as but not limited to, creating a new folder, moving a folder or renaming a folder.
If creating a new Folder and quickly going offline, moving files that that folder may fail. Once the client is brought back online, move operations to that folder will be successful.
Files or Folders marked for offline that fail to download will continue to have the Sync in progress overlay.
If there is no available disk space when attempting to make files offline, explorer may become unresponsive without any error notification.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Use Offline Access - ShareFile for Mac

January 5, 2026

Contributed by:

January 5, 2026

Contributed by:

Use Offline Access - ShareFile for Mac

Unsupported scenarios

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