ShareFile

Social sign in

Administrators can choose to enable a social sign-in provider on the account that client contacts can leverage.

By using social sign in functionality, clients can use their existing social accounts that have been made available for them to authenticate into a ShareFile account, eliminating the need to create and remember yet another set of login credentials.

For more information on Client end user configuration, see ShareFile Social sign in.

Notes:

  • Be aware that existing users on the account who are leveraging a disabled social sign in option might need to go through a reactivation process to set up an available authentication method if they don’t already have an alternative authentication method configured.
  • Upon the user’s next log-in, the user is sent a reactivation email for their account to set up an authentication that is enabled for them.

Enable social sign in

To enable social sign in:

  1. From the ShareFile dashboard, navigate to Settings > Admin Settings > Security > Sign In policy > Social sign in.
  2. Click Edit.
  3. Select who can use social sign in. Choose from Disabled or Client contacts only and check the box next to the service you want to enable:

    Social sign in

  4. Click Save.

Once enabled, this allows client users to start configuring the social sign in options that have a checkmark beside them.

Disable social sign in

To disable social sign in:

  1. From the ShareFile dashboard, navigate to Settings > Admin Settings > Security > Sign In policy > Social sign in.
  2. Click Edit.
  3. Uncheck the box next to the service you want to disable.
  4. Click Save.
Social sign in