ShareFile

Assisting users with password reset

November 21, 2024

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Account admins can assist new users with their account activation and assist existing users with resetting their password.

Notes:

All users have the ability to reset their password if using ShareFile authentication.

Users can access their Personal Settings to manage their profile settings.

Admins are no longer able to set a new password for users.

See Password requirements for more information on password creation.

Instructions for admin assisting new users

Navigate to People > Browse Employees or Browse client contacts.
Select the manage icon next to the user that requires activation.
In Actions, select Email Login Information.

The Resend their Welcome Email screen displays.
Verify the user’s email address.
Select Notify.

The recipient receives the Welcome email with the link to Activate Account. Activating their account allows them to create a password.

Note:

This link is unique to the recipient and must be used within the next 30 days.

Instructions for admin assisting existing users

The following provides the steps necessary for a ShareFile Admin to instruct an existing user to reset their forgotten password and how administrators can send the email from within their account.

Sign into your ShareFile account.
Navigate to People > Browse Employees or Browse client contacts.
Select the manage icon next to the user that requires a password reset.
Under Actions, select Reset Password.
Select Confirm to send the user a link to reset their password.

User request Forgot Password Email

Navigate to the Account URL https://subdomain.sharefile.com.
Select Forgot Password? under the sign-in button.
Enter your email address and complete reCAPTCHA questions.
Once you receive the reset email, you are required to select the link provided in the email to reset the password.

Note:

The reset link will expire after 15 minutes. Each time you use Forgot Password?, the previous reset link expires.
Follow the on-screen instructions to reset the password. See Password requirements for more information.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Assisting users with password reset

November 21, 2024

Contributed by:

November 21, 2024

Contributed by:

Assisting users with password reset

Instructions for admin assisting new users

Instructions for admin assisting existing users

User request Forgot Password Email

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